Senior Program Manager - Technical Support Transformation

Honeywell Technologies; Mexico; Hybrid; PHP 6,508,000 - 9,400,000; Full time

Job summary

Honeywell Technologies is seeking a Senior Program Manager - Technical Support Transformation to lead and manage technical support transformation programs and global design model deployments, aligning with global standards and driving customer experience improvements. Reporting to the Sr. Director for Technical Support and L&E in Atlanta, you will collaborate with IT, customer service, engineering, and product management to ensure successful, data-driven delivery across regions.

Qualifications

• Minimum of 6 years of experience managing technical support transformation or related programs.
• Strong expertise in program management methodologies and tools.
• Proven ability to lead global deployments and manage cross-functional teams.
• Experience with customer experience improvement initiatives and technical support operations.
• Familiarity with project management software and data analysis tools.

Responsibilities

• Lead end-to-end technical support transformation programs from planning to delivery.
• Develop global design model deployment strategies to standardize processes across regions.
• Collaborate with IT, customer service, engineering, and product management to ensure alignment.
• Drive continuous improvement to enhance customer experience and support capabilities.
• Manage program budgets, resources, and risk mitigation to ensure timely delivery.
• Establish and maintain relationships with stakeholders and provide regular status updates.
• Utilize data analytics to measure program effectiveness and guide decisions.
• Lead change management to ensure adoption of new processes and technologies.
• Coach and mentor team members to build capabilities and foster performance.

Skills

Program management

Global deployments

Cross-functional leadership

Customer experience improvement

Data analysis

Stakeholder management

Education

Bachelor's degree in Engineering, Business, or related field

Tools

Project management software

Data analysis tools

Job description

Job Description

As a Senior Program Manager - Technical Support Transformation here at Honeywell, you will lead and manage technical support transformation programs and global design model deployments, driving strategic initiatives that enhance customer experience and operational efficiency.

You will report directly to the Sr. Director for Technical Support and L&E based in Atlanta and you’ll work out of our Bucharest, Romania location on a hybrid work schedule.

In this role, you will impact the success of Honeywell’s technical support operations by overseeing transformation projects, ensuring alignment with global standards, and deploying innovative design models that improve service delivery and customer satisfaction.

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

KEY RESPONSIBILITIES

• Lead and manage end-to-end technical support transformation programs, including planning, execution, monitoring, and delivery to meet strategic business objectives.
• Develop and implement global design model deployment strategies that standardize processes and improve operational efficiency across multiple regions.
• Collaborate closely with cross-functional teams such as IT, customer service, engineering, and product management to ensure alignment and integration of transformation initiatives.
• Drive continuous improvement by identifying gaps, recommending solutions, and implementing best practices to enhance customer experience and technical support capabilities.
• Manage program budgets, resource allocation, and risk mitigation plans to ensure successful and timely delivery of projects.
• Establish and maintain strong relationships with key stakeholders, providing regular updates on program status, milestones, and risks.
• Utilize data analytics and performance metrics to measure program effectiveness and guide decision-making processes.
• Lead change management efforts to ensure smooth adoption of new processes and technologies within the technical support organization.
• Coach and mentor program team members to build capabilities and foster a high-performance culture.

YOU MUST HAVE

• Minimum of 6 years of experience managing technical support transformation or related programs.
• Strong expertise in program management methodologies and tools.
• Proven ability to lead global deployments and manage cross-functional teams.
• Experience with customer experience improvement initiatives and technical support operations.
• Familiarity with project management software and data analysis tools.

WE VALUE

• Bachelor's degree in Engineering, Business, or related field.
• Experience in global program management and change management.
• Strong leadership, strategic thinking, and problem-solving skills.
• Ability to drive innovation and continuous improvement in complex environments.
• Excellent stakeholder management and communication skills.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.