Global Tech Support Engineer, Converged Optical Platform

Ciena Corporation; Manila; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

A leading telecommunications company is seeking an Associate for Global Technical Support in Manila. This role involves providing pre and post-sales support, troubleshooting, and ensuring customer satisfaction. Candidates should have a technical degree and experience in telecommunications. Strong problem-solving and communication skills are essential, along with the ability to work in a team. The position offers a flexible work environment.

Qualifications

• Zero to three years related experience in telecommunications.
• Basic problem-solving experience with optical transport systems.
• Ability to communicate in English both verbal and written.

Responsibilities

• Provide remote technical support 24x7 when required.
• Manage technical support cases end to end.
• Travel to customer sites as required.

Skills

Problem-solving

Customer focus

Communication skills

Team player

Education

Bachelor’s degree in technical field

Tools

Linux

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

A leading telecommunications company is seeking an Associate for Global Technical Support in Manila. This role involves providing pre and post-sales support, troubleshooting, and ensuring customer satisfaction. Candidates should have a technical degree and experience in telecommunications. Strong problem-solving and communication skills are essential, along with the ability to work in a team. The position offers a flexible work environment.