Global Tech Operations Analyst - VMS & Salesforce

Allegis Global Solutions (Philippines) Corporation; Pasig; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Allegis Global Solutions (Philippines) Corporation is hiring a Technology Operations Analyst to deliver accurate, timely configuration-based ticket work in the VMS platform via Salesforce, while maintaining SLA, documentation, and high quality standards.

The role partners with Program Office, Global Business Services, and Technology Operations colleagues to support client programs, resolve issues, and build the technical capability required for increasing complexity over time.

Qualifications

• Bachelor’s degree or equivalent experience preferred; 1–2 years of professional experience preferred.
• Experience in AGS, staffing, MSP, technology operations, technical support, SaaS/VMS platforms, or high-volume ticket environments preferred.
• Working knowledge of VMS and business platforms such as Fieldglass, Beeline, VNDLY, Flextrack, Simplify, IQ Navigator, Salesforce, SharePoint preferred.

Responsibilities

• Own VMS configuration tickets via Salesforce from intake through completion, ensuring requirements are clear and work is delivered accurately.
• Support tickets with increasing complexity from the Support Coordinators.
• Maintain response and resolution SLAs through timely updates, complete documentation, defined next steps, and quality ticket handling.
• Use documentation, knowledge bases, VMS help sites, and team guidance to troubleshoot and attempt resolution before escalation.
• Conduct comprehensive intake as needed, clarify requirements and document decisions.
• Escalate issues with a concise summary, actions taken, risks or blockers, and recommended next steps.
• Collaborate within global, matrixed mini-teams and provide effective handover to colleagues supporting the same client portfolios or regions.
• Partner with Senior Analysts and Team Leads to align priorities, strengthen technical understanding of client configurations, and handover of business processes for new implementations and expansions.
• Participate in PMO Strategy calls, Tech Champs Sessions, PMO alignment calls to review ticket status, support issue progression, demos, operational assessments, or enhancement requests as needed.
• Analyze recurring incidents and service requests to identify gaps, recommend practical improvements, and support continuous improvement initiatives.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication skills

Global collaboration

Education

Bachelor’s degree or equivalent experience

Tools

VMS platforms

Fieldglass

Beeline

VNDLY

Salesforce

SharePoint

Job description

Allegis Global Solutions (Philippines) Corporation is hiring a Technology Operations Analyst to deliver accurate, timely configuration-based ticket work in the VMS platform via Salesforce, while maintaining SLA, documentation, and high quality standards.

The role partners with Program Office, Global Business Services, and Technology Operations colleagues to support client programs, resolve issues, and build the technical capability required for increasing complexity over time.