Global Support Executive (CSE - D - Processing)

HSBC; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

HSBC in the Philippines is hiring a Global Support Executive to provide daily operations support, act as primary contact for escalations, and ensure adherence to PLA. The role focuses on controls to prevent operational loss and to optimize global processes.

The candidate should have basic derivative product knowledge, strong Excel skills, and the ability to perform root-cause analysis with timely escalation to senior management. HSBC offers growth and development opportunities.

Qualifications

• Basic knowledge of derivative products and financial markets.
• Intermediate Excel skills and proficiency with Microsoft Office.
• Ability to escalate issues to senior management promptly.
• Understanding and compliance with internal and external rules.

Responsibilities

• Provide daily operations support to ensure controls are carried out to prevent losses.
• Serve as primary contact for escalations to mitigate risk and improve efficiency.
• Deliver quality customer service and meet Performance Level Agreement targets.
• Act as a process specialist and escalation point for the team.
• Prepare and update the Business Contingency Plan for Operations Teams.

Skills

Basic knowledge of derivative products

Root cause analysis

Escalation to senior management

Compliance understanding

Tools

Microsoft Excel

Microsoft Office

Job description

Some Careers Shine Brighter Than Others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of GLOBAL SUPPORT EXECUTIVE.

Job Responsibilities

• Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• Primary contact for the business and clients for escalation issues to ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)
• Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
• Prepare and Update Business Contingency Plan (BCP) for Operations Teams.

Job Requirements

• Basic knowledge of derivative products and financial markets
• Good Microsoft skills (Intermediate skills required for Excel)
• To ensure timely escalation of issues to senior management
• Produce appropriate root cause analysis & follow through to eradicate the causes
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.