Global Software Support Engineer - VB.NET & SQL | Hybrid Manila

Dover Corporation; Makati; Hybrid; PHP 391,000 - 725,000; Full time

Job summary

Dover Imaging & Identification (DII) in Makati City, Philippines, seeks a Software Support Engineer to be the first contact for regional and international customers and troubleshoot complex software across production lines, databases and ERP systems.

You will grow skills in VB.NET, C#, SQL and industrial protocols, collaborate with global teams and deliver timely resolutions while maintaining strong customer relationships and SLA compliance.

Qualifications

• Technical education or relevant experience in Engineering, IT or CS.
• 2+ years in software support or related field.
• Experience with VB.NET, C# and SQL.
• Understanding of Windows environments and networks.

Responsibilities

• Be the first point of contact for software support requests from regional and international customers.
• Troubleshoot complex software issues and provide timely resolutions.
• Investigate incidents involving applications, databases, servers and industrial communication.
• Collaborate with global colleagues to resolve complex issues and share knowledge.
• Document investigations, resolutions and best practices for the knowledge base.
• Support software deployments and customer implementations when required.

Skills

2+ years in software support

VB.NET

C#

SQL

Education

Engineering/IT/CS degree

Tools

VB.NET

C#

SQL

Job description

Dover Imaging & Identification (DII) in Makati City, Philippines, seeks a Software Support Engineer to be the first contact for regional and international customers and troubleshoot complex software across production lines, databases and ERP systems.

You will grow skills in VB.NET, C#, SQL and industrial protocols, collaborate with global teams and deliver timely resolutions while maintaining strong customer relationships and SLA compliance.