Global Industrial Software Support Engineer

Systech International; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

Dover Imaging & Identification (DII) is establishing a new software support hub in the Philippines. You will be the first point of contact for regional and international customers, troubleshoot complex software, and collaborate with global teams to resolve issues across VB.NET, C#, SQL, and industrial communication protocols.

Join a multinational environment supporting production lines, printers, databases and ERP systems in FMCG, pharma and consumer goods sectors.

Qualifications

• 2+ years of experience in software support, software development or technical application support.
• Experience with VB.NET or C#.
• Intermediate knowledge of SQL or similar database query languages.
• Understanding of Windows environments, networking and server-client software structures.
• Strong analytical and troubleshooting skills and ability to work under pressure and to prioritize tasks.
• Excellent communication skills and reasoning ability.
• Ability to work independently while collaborating within an international team.
• Excellent English proficiency (spoken and written).
• Flexibility to start to work on shift to support customers across different time zones.
• Flexibility to participate in a compensated on-call rotation.
• Availability to travel for project-related activities or training.

Responsibilities

• Act as the first point of contact for software related support requests from regional and international customers.
• Troubleshoot complex software issues and provide accurate, timely resolutions.
• Investigate incidents involving applications, databases, servers and industrial communication.
• Develop your technical skills in tools such as VB.NET, SQL, and industrial communication protocols (e.g., OPC/PLC) to analyze and solve incidents.
• Build strong, trust-based relationships with customers through proactive and clear communication.
• Manage support cases via phone, email and ticketing system while meeting SLA expectations.
• Collaborate with global colleagues (Support, Engineering, Project Management) to investigate and resolve complex issues.
• Document investigations, resolutions and best practices to continuously improve the team's knowledge base.
• Continuously expand your technical knowledge through training and hands-on experience.
• Identify and prioritize issues appropriately.
• Support software deployments and customer implementations when required.
• Perform other duties as required to support the team.

Skills

VB.NET

C#

SQL

Windows

Networking

English proficiency

Education

Technical education or related field (Engineering/CS)

Job description

Dover Imaging & Identification (DII) is establishing a new software support hub in the Philippines. You will be the first point of contact for regional and international customers, troubleshoot complex software, and collaborate with global teams to resolve issues across VB.NET, C#, SQL, and industrial communication protocols.

Join a multinational environment supporting production lines, printers, databases and ERP systems in FMCG, pharma and consumer goods sectors.