Global Service Transition Lead for SAP Cloud

Lemongrass Consulting; Metro Manila; Presencial; PHP 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Lemongrass Consulting is seeking a Service Transition Manager to ensure compliant delivery of our service offerings. You will collaborate with internal teams and customers to design, build, and implement stable, profitable service transitions.

The role requires coordinating across global teams, managing multi-site transitions, and driving continuous improvements while adhering to SOPs. Travel may be required to meet client needs.

Formación

• Must have 3+ years in Service Management or Transition management.
• Experience coordinating across multiple global teams.
• Hands-on SAP Basis experience is preferred.
• Familiarity with ITIL processes.

Responsabilidades

• Oversee Service Transition operations and ensure SOW alignment.
• Onboard customers to standard Operate solutions and train internal teams.
• Monitor system and infrastructure checks during transition and Hypercare.
• Develop and implement continuous improvements to Service Transition.
• Maintain Jira tasks and dashboards for account updates.
• Lead multi-site, multi-vendor transition efforts with internal and external teams.
• Translate business requirements into Jira plans and project deliverables.

Conocimientos

Service Management

Transition Management

Project Management

SAP Basis

Herramientas

Jira

Confluence

Kimble

ServiceNow

Descripción del empleo

Lemongrass Consulting is seeking a Service Transition Manager to ensure compliant delivery of our service offerings. You will collaborate with internal teams and customers to design, build, and implement stable, profitable service transitions.

The role requires coordinating across global teams, managing multi-site transitions, and driving continuous improvements while adhering to SOPs. Travel may be required to meet client needs.