Global Service Desk Training Lead

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading training services provider is seeking an experienced Training Manager (Service Desk) in Quezon City, Philippines. This role involves overseeing end-to-end training operations, managing new hire training, and supporting service desk transitions. The ideal candidate should possess strong leadership and communication skills, along with expertise in service desk training. Applicants must be willing to travel and have significant experience in training service desk operations.

Qualifications

• 6–8 years of relevant experience, including managing training for Service Desk accounts.
• Experience in handling training for service desk operations.
• Knowledge of global training methodologies and effectiveness measurement.

Responsibilities

• Lead end-to-end New Hire Training for Service Desk accounts.
• Attend client calls for transitions and present training performance and strategies.
• Oversee training quality, effectiveness measurement, and continuous improvement.

Skills

Leadership

Communication

Service Desk Training Expertise

Client Interaction

Training Methodologies

Education

Bachelor’s degree

Job description

A leading training services provider is seeking an experienced Training Manager (Service Desk) in Quezon City, Philippines. This role involves overseeing end-to-end training operations, managing new hire training, and supporting service desk transitions. The ideal candidate should possess strong leadership and communication skills, along with expertise in service desk training. Applicants must be willing to travel and have significant experience in training service desk operations.