Training Manager

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading training services provider is seeking an experienced Training Manager (Service Desk) in Quezon City, Philippines. This role involves overseeing end-to-end training operations, managing new hire training, and supporting service desk transitions. The ideal candidate should possess strong leadership and communication skills, along with expertise in service desk training. Applicants must be willing to travel and have significant experience in training service desk operations.

Qualifications

• 6–8 years of relevant experience, including managing training for Service Desk accounts.
• Experience in handling training for service desk operations.
• Knowledge of global training methodologies and effectiveness measurement.

Responsibilities

• Lead end-to-end New Hire Training for Service Desk accounts.
• Attend client calls for transitions and present training performance and strategies.
• Oversee training quality, effectiveness measurement, and continuous improvement.

Skills

Leadership

Communication

Service Desk Training Expertise

Client Interaction

Training Methodologies

Education

Bachelor’s degree

Job description

We are looking for an experienced Training Manager (Service Desk) who will oversee end-to-end training operations, manage new hire training, support service desk transitions, and collaborate with clients across multiple geographies. This role requires strong leadership, communication, and expertise in service desk training.

Qualifications:

• Bachelor’s degree holder
• 6–8 years of relevant experience, including 4+ years managing training for Service Desk accounts
• Experience handling training for service desk operations (required)
• Strong background in client interactions, presenting training initiatives, and supporting SD transitions
• Knowledge of global training methodologies and effectiveness measurement
• Experience managing large ramp-ups across multiple geographies
• Experience leading trainers/AMs (preferred but not required)
• Train-the-Trainer Certification (required)
• Master Trainer Certification (preferred)

Valid passport and willing to travel domestically/internationally on short notice

Key Responsibilities:

• Lead end-to-end New Hire Training for Service Desk accounts
• Attend client calls for transitions and present training performance and strategies
• Oversee training quality, effectiveness measurement, and continuous improvement
• Coordinate with internal teams to support large-scale and multi-geo ramp-ups
• Provide guidance, coaching, and support to trainers and training teams