Global Salesforce Business Analyst - Drive CRM Excellence

ERM

Mexico

On-site

PHP 3,762,000 - 5,643,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

ERM is the world’s leading sustainability consultancy guiding organizations through environmental, social, and governance challenges. The Salesforce Business Analyst will support ERM’s global delivery by gathering and translating business requirements into scalable Salesforce solutions that enhance operational excellence and digital transformation.

Based in a global Salesforce COE, you will collaborate with ITBP and cross-functional teams to improve processes, data quality, and user adoption

Qualifications

4+ years as a Business Analyst, with 2–3 years in Salesforce CRM.
Strong knowledge of Sales Cloud; MCAE and Net Zero Cloud preferred.
Experience with integration concepts and data migration.
Proven agile experience and data-centric user stories.
Excellent communication across time zones.
Salesforce certifications (Admin and/or BA) preferred.
Comfort working with distributed teams.

Responsibilities

Serve as the central contact between ITBP, business teams, and Salesforce COE for CRM initiatives.
Gather, analyze, and document requirements for Salesforce enhancements and new implementations.
Translate business needs into user stories, processes, and functional specifications.
Collaborate with global stakeholders to prioritize requirements.
Support solution design, configuration, and testing with governance in mind.
Maintain documentation (process maps, SOPs, controls) and contribute to data audits.
Drive automation and adoption of Salesforce features.
Provide training and knowledge-sharing for end-users and internal teams.
Coordinate training activities with the business to enable adoption.