Sales Cloud Sr. Business Analyst | Salesforce Expert

Dayforce

Manila

On-site

PHP 900,000 - 1,300,000

Full time

11 days ago

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Job summary

Dayforce is seeking an experienced Salesforce Sr. Business Analyst / Solution Specialist with deep expertise in Sales Cloud to partner with business stakeholders and deliver scalable, high-impact Salesforce solutions.

In this role, you will translate business needs into technical solutions, lead end-to-end delivery, and act as a trusted advisor across Salesforce initiatives, driving adoption and best practices in a fast-paced environment.

Qualifications

5+ years of experience as a Business Analyst, Salesforce BSA, or similar role
Strong expertise in Salesforce Sales Cloud (mandatory)
Hands-on experience with Salesforce configuration (declarative development)
Proven experience delivering Salesforce implementations and enhancements end-to-end
Strong understanding of business process mapping, requirement gathering, and solution design
Experience working in Agile/Scrum environments
Excellent analytical, problem-solving, and communication skills
Ability to bridge business and technical teams effectively
Bachelor's degree in Computer Science, Engineering, Business, or related field preferred

Responsibilities

Collaborate with business stakeholders to elicit, analyze, and document business and system requirements
Translate requirements into functional specifications, solution designs, and user stories
Serve as a Salesforce Sales Cloud SME, providing strategic guidance on platform capabilities and best practices
Lead and support end-to-end delivery of Salesforce projects, including design, configuration, testing, and deployment
Perform Salesforce administration and configuration (declarative), including workflows, flows, validation rules, and security model
Partner with technical teams to ensure solutions are scalable, maintainable, and aligned with architecture standards
Conduct impact analysis, risk assessment, and solution feasibility evaluations
Support and lead User Acceptance Testing (UAT) to ensure solutions meet business requirements
Provide ongoing production support, troubleshooting issues and coordinating resolutions
Maintain and enhance Salesforce documentation, knowledge base, and release communications
Drive process improvements and adoption through training, demos, and stakeholder engagement
Manage stakeholder relationships and lead cross-functional initiatives and projects