Salesforce Expert

Converge ICT Solutions Inc.; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Admin Salesforce Certification

Job summary

Converge ICT Solutions Inc. is seeking a Salesforce Expert to serve as the primary administrator, configuration expert, and operational anchor for our Salesforce ecosystem.

You will bridge business needs with technology—designing, building, and maintaining stable cloud architecture to support sales, marketing, and support teams across the organization. You will manage day-to-day configuration, user administration, data integrity, and system optimization to empower users with reliable, scalable

Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience.
• Experience: 3 to 5 years of hands-on experience managing and configuring Salesforce environments (CPQ/Revenue Cloud, Sales Cloud, Service Cloud).
• Proven track record of executing system migrations, complex data loads, and building automated workflows.
• Experience collaborating with cross-functional teams (Sales, Marketing, Finance, Product) to translate vague business requests into concrete technical solutions.

Responsibilities

• Business Process Automation: Design, build, and deploy automated processes using Salesforce Flows to streamline internal operations and reduce manual data entry.
• Integration & Cross‑Module Coordination: Ensure seamless integration between MM and other SAP modules; collaborate with FICO, SD, PM, PP, HR for end‑to‑end process alignment; configure inter‑module data flow.
• Testing & Quality Assurance: Validate functionality, prepare test plans, conduct various testing, and support end‑users in test scenarios.
• End‑User Training & Documentation: Develop training materials, manuals, and conduct training sessions.
• System Upgrades & Continuous Improvement: Evaluate SAP releases, patches, and enhancements; drive process improvement and system optimization.
• Production Support & Issue Resolution: Provide day‑to‑day support for FICO‑related issues; monitor month‑end/year‑end closing; troubleshoot integrations.
• Governance & Compliance: Align SAP operations with policies; maintain audit trails and support audits.

Skills

Technical Architecture

Process Automation

Data Management

Integration & Analytics

Soft Skills

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience

Tools

Salesforce CPQ/Revenue Cloud

Sales Cloud

Service Cloud

Data Loader

DemandTools

DataLoader.io

Job description

Category

Details

Job Title

Salesforce Expert

Location

On-site

Reports To

Enterprise Systems Head

Role Summary

The Salesforce Specialist will serve as the primary administrator, configuration expert, and operational anchor for our Salesforce ecosystem. In this role, you will bridge the gap between our business requirements and technology solutions—designing, building, and maintaining stable cloud architecture. You will be responsible for day-to-day configuration, user management, data integrity, and system optimization, ensuring that our sales, marketing, and support teams have the tools they need to drive growth.

Qualifications & Experience

Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience.Experience: 3 to 5 years of hands‑on experience managing and configuring Salesforce environments (CPQ/Revenue Cloud, Sales Cloud, Service Cloud).Proven track record of executing system migrations, complex data loads, and building automated workflows.Experience collaborating with cross‑functional teams (Sales, Marketing, Finance, Product) to translate vague business requests into concrete technical solutions.

Certifications (Preferred)

Admin Salesforce Certification

Skills & Competencies

• Technical Architecture: Mastery of Salesforce core configuration: custom objects, validation rules, page layouts, record types, and lightning components.
• Process Automation: Expert‑level knowledge of Salesforce Flow (building record‑triggered, schedule‑triggered, and screen flows).
• Data Management: High proficiency with data migration and cleaning tools like Data Loader, DemandTools, or DataLoader.io.
• Integration & Analytics: Comfort working with REST/SOAP APIs, third‑party AppExchange packages, and constructing advanced reports/dashboards.
• Soft Skills: Exceptional analytical problem‑solving, strong communication skills to explain technical concepts to non‑technical staff, and proactive stakeholder management.

Key Responsibilities

Details

Business Process Automation

Design, build, and deploy automated processes using Salesforce Flows to streamline internal operations and reduce manual data entry.

Integration & Cross‑Module Coordination

• Objective: Ensure seamless integration between MM and other SAP modules.
• Collaborate with teams from FICO (Financial and Controlling), SD (Sales & Distribution), PM (Plant Maintenance), PP (Production Planning), and HR for end‑to‑end process alignment.
• Configure and support inter‑module data flow (e.g., Purchase to Pay, Order to Cash).

Testing & Quality Assurance

• Objective: Validate functionality and ensure system stability.
• Prepare test plans and conduct Unit Testing, Integration Testing, and User Acceptance Testing (UAT).
• Identify and resolve defects or issues arising during testing cycles.
• Support end‑users in executing test scenarios.

End‑User Training & Documentation

• Objective: Ensure users can operate the system effectively.
• Develop training materials, user manuals, and quick reference guides.
• Conduct formal training sessions and hands‑on workshops for business users.
• Provide knowledge transfer to support teams.

System Upgrades & Continuous Improvement

• Objective: Enhance system capabilities and adapt to evolving business needs.
• Evaluate and implement new SAP releases, patches, and enhancements.
• Work on SAP S/4HANA migration or upgrades if applicable.
• Drive process improvement initiatives and system optimization.

Production Support & Issue Resolution

• Objective: Maintain system integrity post‑go‑live.
• Provide day‑to‑day support for FICO‑related issues.
• Monitor system processes (e.g., month‑end/year‑end closing).
• Troubleshoot integration and data issues with other modules or third‑party systems.

Governance & Compliance

• Objective: Align SAP system operations with internal policies and external regulations.
• Ensure internal controls and segregation of duties are enforced in SAP.
• Support IFRS and other compliance audits.
• Maintain audit trails and documentation.

Qualifications

Qualifications & Experience

Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience.Experience: minimum of 5 years of hands‑on experience managing and configuring Salesforce environments (CPQ/Revenue Cloud, Sales Cloud, Service Cloud).Proven track record of executing system migrations, complex data loads, and building automated workflows.Experience collaborating with cross‑functional teams (Sales, Marketing, Finance, Product) to translate vague business requests into concrete technical solutions.