Global Programs Lead – Account Health & Growth

Trax Group; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Trax Group is seeking a Global Program Manager to oversee key customer accounts from the Philippines, ensuring program health, governance, and growth opportunities. The role requires aligning with stakeholders, establishing objectives, and monitoring KPIs and ROI to optimize outcomes and reduce churn.

The GPM will collaborate with sales and cross-functional teams to deliver value across Trax products and services, while ensuring contractual obligations are met and driving ongoing customer

Qualifications

• 3+ years experience directly managing customer relationships.
• 3+ years logistics and supply chain industry experience
• 2+ years sales and account management experience
• Proven ability to lead and facilitate customer meetings and workshops
• Excel at engaging colleagues and encouraging input from them
• Exhibits high degree of communication with internal and external stakeholders
• Driven to move others to action
• Strong sense of accountability and project management
• Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
• Proficient in MS Office applications

Responsibilities

• Lead the process for creating Account Plans that clearly define objectives, projects to meet those objectives, associated measurement or KPIs to confirm progress, and holding all parties accountable, including the customer, on actions necessary to improve overall program health.
• Manage monthly business reviews and support quarterly business reviews to ensure continuous improvement and program maturity (ensuring alignment).
• Identify growth opportunities and work collaboratively with the Account Manager/Executive to establish growth strategies and the associated value proposition behind the recommendations.
• Establish relationships both at the executive, management, and operational level of a customer
• Monitor and/or escalates issues to ensure resolution in a timely basis
• Strive for customer references
• Facilitate product adoption by having a competency level of an end-user
• Support change management when customers adopt a new product or service offering
• Provide leadership and support for the broader operations teams that support an overall customer’s health

Skills

Verbal & non-Verbal communication

Account planning

KPIs & ROI

Governance

Tools

MS Office

Job description

Trax Group is seeking a Global Program Manager to oversee key customer accounts from the Philippines, ensuring program health, governance, and growth opportunities. The role requires aligning with stakeholders, establishing objectives, and monitoring KPIs and ROI to optimize outcomes and reduce churn.

The GPM will collaborate with sales and cross-functional teams to deliver value across Trax products and services, while ensuring contractual obligations are met and driving ongoing customer