Global Product Support Engineer for VIP Accounts

Teradyne Philippines, Ltd. - Cebu; Lapu-Lapu; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Teradyne Philippines, Ltd. - Cebu seeks a motivated engineer for Product Support Engineering. The role leverages deep semiconductor test knowledge to support VIP accounts, resolve critical field issues, and improve reliability of Teradyne platforms across Asia and the Americas.

You will engage with field and factory teams, deliver data-driven analyses, and contribute to product readiness for new instruments, including UltraFLEX variants. Travel up to 25% is required.

Qualifications

• Bachelor's degree in electrical, electronics, computer, mechanical or manufacturing engineering (electromechanical preferred), or equivalent experience.
• 5+ years of relevant industry experience, including a customer-facing technical role leading implementations, escalations or field support.
• Strong technical depth in semiconductor test, ATE or complex electronic systems, with the ability to work hands-on on field issues.
• Excellent critical thinking and structured problem solving (8D, RCA or FMEA).
• Clear, collaborative verbal and written communication with customers, from engineers to executives, plus strong presentation skills.
• Experience guiding engineers, programs or cross-functional teams, directly or through collaboration.
• Willing to travel up to 25%.

Responsibilities

• Provide field support as a subject matter expert across Teradyne platforms.
• Own resolution of critical field escalations from first response through root cause and corrective action.
• Build trusted technical relationships with VIP accounts and new design-in prospects.
• Join customer roadmap discussions and give executive-level technical briefings.
• Track and improve MTBF/MTTR and promote reliability improvements.
• Develop dashboards and analytics to improve customer support and product readiness.

Skills

Customer-facing

Critical thinking

Cross-functional teamwork

Problem solving

Education

Bachelor's degree in electrical/electronics/computer/mechanical or manufacturing engineering

Tools

Power BI

Python

JMP

Job description

Teradyne Philippines, Ltd. - Cebu seeks a motivated engineer for Product Support Engineering. The role leverages deep semiconductor test knowledge to support VIP accounts, resolve critical field issues, and improve reliability of Teradyne platforms across Asia and the Americas.

You will engage with field and factory teams, deliver data-driven analyses, and contribute to product readiness for new instruments, including UltraFLEX variants. Travel up to 25% is required.