Global Product Support Engineer - VIP Accounts & Reliability
Teradyne Inc.
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Teradyne, a global leader in semiconductor test equipment, seeks a motivated Product Support Engineer to act as the technical partner for our most important customers. You will support Teradyne platforms, lead VIP engagements across CTD and PTD, and resolve critical field issues to improve reliability.
The role requires deep product knowledge, collaboration, and a strong commitment to customer satisfaction with up to 25% travel.
Qualifications
- Bachelor’s degree in a relevant engineering field.
- 5+ years of customer-facing technical experience in field support or implementations.
- Deep technical depth in semiconductor test or complex electronic systems.
- Strong problem-solving and communication skills.
Responsibilities
- Be a subject matter expert across Teradyne platforms and provide timely field support.
- Lead engagement with VIP accounts and conduct technical reviews with customers.
- Collaborate with factory hardware/software teams to resolve complex issues.
- Develop dashboards and analytics to monitor performance and reliability.
- Own critical field escalations from first response through resolution.
- Contribute to product safety processes and customer training.
Skills
Education
Tools
Job description
Teradyne, a global leader in semiconductor test equipment, seeks a motivated Product Support Engineer to act as the technical partner for our most important customers. You will support Teradyne platforms, lead VIP engagements across CTD and PTD, and resolve critical field issues to improve reliability.
The role requires deep product knowledge, collaboration, and a strong commitment to customer satisfaction with up to 25% travel.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
