Global Printing Services Lead - Hybrid & Global Ops

Henkel

Philippines

Hybrid

PHP 1,200,000 - 2,400,000

Full time

14 days+

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Benefits offered by this job

HMO healthcare coverage plan

Provident Fund

Group Life and Personal Accident Ins.

Employee Share Plan with Henkel shares

Job summary

Henkel is seeking a Global Print Services Manager to act as a global subject matter expert for traditional printing services, driving operational excellence, service stability, and continuous improvement across Henkel's global printing environment. You will collaborate with the Global Printing MSO, service delivery partners, country IT teams, and external vendors.

The role combines technical expertise, vendor management, and project governance.

Qualifications

Bachelor's degree or higher in IT/CS/Engineering/IT Management or related field.
5+ years in IT with enterprise printing, infrastructure, or workplace tech experience.
Strong knowledge of modern printing technologies and enterprise printing solutions.

Responsibilities

Manage and coordinate printer-related vendors, ensuring service delivery and issue resolution.
Provide technical guidance on global printing solutions, standards, and requirements.
Act as gatekeeper for printing requirements on special projects and initiatives.
Monitor operational performance, identify gaps, and drive continuous improvement.
Partner with MSO, service delivery partners, country IT leads, and vendors to standardize processes.
Serve as a global escalation point for complex printing issues and drive timely resolutions.
Support evolution of Henkel's global printing services by improving processes and efficiency.