Global Payroll Implementation Lead

Ernst & Young Advisory Services Sdn Bhd; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

EY Global Delivery Services in Taguig seeks a Global Payroll Implementation Manager to lead multi-country payroll projects, aligning to global standards and client expectations.

You will coordinate cross-functional teams, manage data flows, and drive end-to-end payroll implementation lifecycle from planning through go-live and stabilization. Strong communication, leadership and client-facing skills are essential.

Qualifications

• End-to-end global payroll implementation knowledge is essential. Thorough understanding of upstream and downstream processes that impact Payroll.
• Should have managed multi-country Payroll implementations in a shared service environment.
• Flexibility and good team working skills. Excellent communication, presentation, and leadership skills.
• Highly organized with excellent customer service skills and comfortable in a client-facing environment.
• Strong IT and functional integration knowledge (Workday, SuccessFactors, HRIS, payroll platforms, T&A & various HRMS Modules).
• Proven capability to define, document and rollout procedures and processes across multiple departments and/or groups.
• Expertise in UAT, scenario testing, payroll parallel runs, data validation, and go-live cutover.
• Ability to effectively engage with prospects or clients to properly position the value and scope of services provided by the team.
• Ability to work with internal/external customers globally and/or virtual basis. Ability to develop standard implementation methodology, tools and templates.

Responsibilities

• Lead large-scale global payroll implementation programs across multiple regions and countries, ensuring alignment with organizational goals and client expectations.
• Apply recognized best-practice methodologies (risk management, governance, quality assurance, issue resolution, and reporting) to deliver projects on time and within scope & budget.
• Act as the primary point of contact for client stakeholders, ensuring clear communication, expectation management, and satisfaction throughout the project lifecycle.
• Oversee integration of payroll technology platforms with client systems (Inbound & Outbound), ensuring seamless data flow and compliance.
• Manage cross-functional teams, including internal resources and third-party vendors, fostering collaboration and accountability.
• Oversee multiple country-level implementation projects, ensuring alignment to global methodology and timelines. Identify and mitigate risks, ensuring compliance with global payroll regulations and standards.
• Manage end-to-end payroll implementation lifecycle including planning, discovery, design, configuration, testing, parallel runs, cut-over, go-live & stabilization.
• Manage client expectations, scope, and change control. Build strong relationships with external clients and internal stakeholders. Report executive-level stakeholder updates and drive steerco meetings.
• Develop client facing materials that orient and prepare the client for a successful understanding and execution of implementation to operational production including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.
• Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives.
• Define ongoing key performance measures that identify and report on client satisfaction and team performance related to implementation activities.
• Review project outcomes to identify and implement corrective actions that improve future delivery in terms of cost, quality, and customer satisfaction.
• Interview, onboard, develop and grow talent that continually meets or exceeds job requirements. Mentor project managers, project stakeholders to align with global standards.
• Possesses experience in team management and feedback communication, with the ability to encourage project managers and unite everyone as a cohesive team.
• Capable of defining program goals, vision, and success metrics that align with and support the overall business strategy.

Skills

Payroll implementation

Multi-country payroll

Communication skills

Leadership

IT integration

UAT testing

Go-live planning

Stakeholder management

Methodologies & templates

Education

Graduate or post graduate in accounting/finance/administrations/operations

Tools

Workday

SuccessFactors

HRIS

Payroll platforms

T&A

HRMS modules

Job description

EY Global Delivery Services in Taguig seeks a Global Payroll Implementation Manager to lead multi-country payroll projects, aligning to global standards and client expectations.

You will coordinate cross-functional teams, manage data flows, and drive end-to-end payroll implementation lifecycle from planning through go-live and stabilization. Strong communication, leadership and client-facing skills are essential.