Global Payments Operations Analyst II

tsys; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globalpayer is seeking an Operations Analyst II to join our Technical Operations team in Quezon City, Philippines. You will assist in creating performance reports and predictive tools to support senior management and ensure smooth production transitions.

You will also help automate processes, train production teams, and contribute to continuity activities while collaborating across mainframe and distributed environments to optimize operations.

Qualifications

• Bachelor's Degree; relevant experience or degree in Information Technology or Business; experience may substitute education.
• Typically 2+ years of relevant experience.
• IT or Bankcard Industry experience preferred.

Responsibilities

• Assist with the administration and creation of business metric reports across mainframe and distributed environments for senior/executive management.
• Develop and maintain predictive modeling tools to improve scheduling, prioritization, and production-file coordination.
• Administer automation products and maintain data and spreadsheet reporting.
• Provide training and communicate with production teams, gathering data for trending and reporting.
• Identify run-time tuning opportunities and help remedy issues; develop analytical tools for cross-environment consistency.
• Support Business Continuity and conversion/deconversion activities.
• Maintain open communications with internal partners on critical issues.

Education

Bachelor's Degree in IT or Business-related field

Tools

CA/BMC/IBM suite

Job description

Globalpayer is seeking an Operations Analyst II to join our Technical Operations team in Quezon City, Philippines. You will assist in creating performance reports and predictive tools to support senior management and ensure smooth production transitions.

You will also help automate processes, train production teams, and contribute to continuity activities while collaborating across mainframe and distributed environments to optimize operations.