Global Partnerships Manager & EA Team Coach

Athena; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Athena in Quezon City is seeking a Partnership Manager to act as the bridge between Athena Clients and their Executive Assistants. You will set foundations for successful partnerships by building relationships with clients, understanding success metrics, and ensuring EAs have what they need to deliver elite support.

Lead a team of 15–18 EAs with coaching, feedback, and development, align resources to client goals, identify growth opportunities, and resolve conflicts with diplomacy.

Qualifications

• 5+ years in managing teams and talent development.
• 2+ years working with international stakeholders (ideally American clients).
• Proven ability to manage escalations and resolve conflicts effectively.
• Experience managing client relationships and delivering results.

Responsibilities

• Build strong relationships with clients and their Executive Assistants to understand success metrics.
• Lead a team of 15–18 Executive Assistants with coaching, feedback, and development.
• Align EA capabilities and resources to help clients reach their goals.
• Identify opportunities to deepen partnerships and drive mutual success.
• Resolve conflicts quickly and diplomatically when partnerships hit rough patches.
• Ensure continuity of service and coverage for clients during unforeseen circumstances.
• Balance Athena's business interests with client needs and profitability.
• Set clear goals and track performance metrics across partnerships.
• Navigate cultural nuances across multiple countries and time zones.
• Drive continuous improvement in how we serve clients.

Skills

Team management

Stakeholder mgmt

Escalation handling

Client relationships

Coaching

Root cause analysis

Night shifts

Education

Bachelor's degree in business/marketing or related field

MBA is a plus

Job description

Athena in Quezon City is seeking a Partnership Manager to act as the bridge between Athena Clients and their Executive Assistants. You will set foundations for successful partnerships by building relationships with clients, understanding success metrics, and ensuring EAs have what they need to deliver elite support.

Lead a team of 15–18 EAs with coaching, feedback, and development, align resources to client goals, identify growth opportunities, and resolve conflicts with diplomacy.