Customer Support & Solutions Associate

Amazon; Cebu City; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Insurance (HMO)

Leave Benefits

Medical Spending Account

Employee Assistance Program

SSS/PhilHealth/Pag-IBIG

Job summary

Amazon Operation Services Philippines, Inc. is hiring a Customer Service Associate (CSA) to handle inquiries from North America and UK customers via phone, chat, and email. The role emphasizes issue prevention, accurate problem solving, and delivering a positive customer experience.

The CSA will work onsite at Cebu City, with rotating shifts and the possibility of overtime based on business needs. Strong English communication and computer skills are essential for success.

Qualifications

• Minimum age 18 years.
• Completed at least two years in college or Senior High Graduate.
• High school graduate with at least one year customer service experience.
• Right to work in the Philippines.
• Strong communication skills in English (written and spoken).
• Proficient computer skills.
• Ability to work in rotating shifts (including weekends and holidays).

Responsibilities

• Prevent issues, resolve queries, and delight customers.
• Answer requests via phone, chat, and/or email for NA and UK markets.
• Use tools to research solutions and provide accurate guidance.

Skills

Communication

Customer service

Problem solving

Adaptability

Education

Two years in college

Senior High School Graduate

Tools

Computers

Job description

Amazon Operation Services Philippines, Inc. is hiring a Customer Service Associate (CSA) to handle inquiries from North America and UK customers via phone, chat, and email. The role emphasizes issue prevention, accurate problem solving, and delivering a positive customer experience.

The CSA will work onsite at Cebu City, with rotating shifts and the possibility of overtime based on business needs. Strong English communication and computer skills are essential for success.