Global Online Retail Customer Care & Orders Specialist

Inspiro; Philippines; On-site; PHP 290,000 - 357,000; Full time

Job summary

Inspiro in the Philippines seeks a customer service representative to deliver customer-oriented services. You will handle information about our product and features, answer questions, process orders, and manage returns/refunds, while addressing complaints and relaying them to your supervisor.

You will be the go-to person for inquiries, online transactions, and orders. You will introduce product value and tailor solutions for a diverse consumer base to ensure customer satisfaction.

Qualifications

• 6 months call center experience required.
• 18 years old or older.
• On-site work eligibility.

Responsibilities

• Serve as the go-to person for inquiries, online transactions, and orders.
• Handle information about products and features for customers.
• Process bulk and single orders, returns and refunds.
• Address complaints and relay issues to a supervisor.
• Provide solutions to customer needs and maintain a positive experience.

Skills

Customer service

Communication skills

Problem solving

Call center experience

Education

College undergrad (2 years)

Senior High School graduate

Job description

Inspiro in the Philippines seeks a customer service representative to deliver customer-oriented services. You will handle information about our product and features, answer questions, process orders, and manage returns/refunds, while addressing complaints and relaying them to your supervisor.

You will be the go-to person for inquiries, online transactions, and orders. You will introduce product value and tailor solutions for a diverse consumer base to ensure customer satisfaction.