Global Night-Shift Incident Commander

Nimbyx; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

EviSmart is seeking a Global Continuity Lead to own incident response and platform continuity during night operations. You will be the lead incident response person on shift, investigate issues, determine safe restoration paths, and coordinate with Engineering and DevOps to minimize disruption for 2,000+ dental labs on our platform.

The role emphasizes business continuity, proactive monitoring, and clear communication with stakeholders during active incidents.

Qualifications

• Experience in production support and incident management.
• Ability to investigate under pressure during night shifts.
• Strong understanding of logs, dashboards, APIs, and observability tools.

Responsibilities

• Lead the response to production incidents during the night shift.
• Continuously monitor platform health and act on warning signs.
• Perform first-line investigations using logs and monitoring tools.
• Assess impact and source, escalating when needed.
• Develop safe workarounds or restorations when fixes aren’t immediate.
• Escalate intelligently and coordinate with Engineering/DevOps.
• Communicate clearly with stakeholders during incidents.
• Document incidents, root causes, and follow-up actions.
• Ensure handoff to daytime team with no loss of information.
• Develop a backup capable of handling routine night triage.

Skills

Incident response

Log analysis

Root cause analysis

Cross-team coordination

Communication during incidents

Tools

Monitoring tools

Job description

EviSmart is seeking a Global Continuity Lead to own incident response and platform continuity during night operations. You will be the lead incident response person on shift, investigate issues, determine safe restoration paths, and coordinate with Engineering and DevOps to minimize disruption for 2,000+ dental labs on our platform.

The role emphasizes business continuity, proactive monitoring, and clear communication with stakeholders during active incidents.