Global Middle Office –Trade Operations Specialist

Manulife; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Manulife is seeking a Senior Trade Support professional in Manila to support day-to-day operations across FX, fund transfers, cash projections, and reconciliations. You will collaborate with Front Office, custodians and vendors to ensure timely settlements, risk control and issue resolution.

The role requires 5+ years in Trade Support or related fields, strong securities knowledge, and excellent communication skills. Experience with Bloomberg, Aladdin or SimCorp Dimension is preferred.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business course.
• Minimum 5 years related work experience within Trade Support, Middle Office, Investment Operations, Cash Management and/ or Fund Accounting. Investment certification is an advantage.
• Strong knowledge in securities instruments such as Equities, Corporate and Government Bonds, US Treasury bonds, Foreign Exchange (FX) trades, Time Deposits, etc.
• Good analytical and diagnostic skills with knowledge and strong ability of understanding process design.
• Excellent communication skills. (verbal, written and reading comprehension)
• Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments.

Responsibilities

• Perform day to day operational support (FX transaction, Fund Transfers, Cash Projections, Cash Reconciliations, etc.), prioritizing as necessary.
• Communicate effectively with Front Office (Portfolio Managers), Business Partners, custodians and other third-party vendors to ensure timely settlements and issues resolution.
• Investigate and resolve overdraft or breaks highlighted in the systems or raised by Front Office (Portfolio Managers/Traders), Custodians, or other Internal Investment teams.
• Highlight positions and cash reconciliations, investigate and resolve reconciliations breaks.
• Manage risks including Operational, Reputational and Settlement.
• Provide training and guidance to junior members and new joiners.

Skills

Analytical skills

Communication skills

Attention to detail

Independent worker

Education

Bachelor’s degree in Business/Accounting/Finance/Economics

Tools

Bloomberg

Aladdin

SimCorp Dimension

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.

Position Responsibilities:

• Perform day to day operational support (FX transaction, Fund Transfers, Cash Projections, Cash Reconciliations, etc.), prioritizing as necessary.
• Ability to cover tasks that might arise from coverage issues.
• Communicate effectively with the Front Office (Portfolio Managers), Business Partners, custodians and other third-party vendors in both written and verbal form to ensure timely and smooth settlements and issues resolution.
• Investigate and resolve overdraft or breaks highlighted in the systems or raised by Front Office (Portfolio Managers/Traders), Custodians, or other Internal Investment teams.
• Highlights positions and cash reconciliations related, investigate and resolve reconciliations breaks.
• Actively manage risks including but not limited to Operational, Reputational and Settlement.
• Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
• Participate in Cross skilling assignments, guides and teacher new joiners and less senior team members.
• Timely escalation of issues to Subject Matter Expert or Technical/Team Leader. Proactively mitigate process gaps or potential issues.
• Ability to think critically and act timely on issue resolutions and escalations.
• Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.
• Skilled in root-cause analysis to identify production problems and errors (creating and validating Sequence of Events) and develop timely solutions and controls to apply.
• Strong communication skills and use of tact to resolve conflicts.
• Able to initiate and manage projects and process automations to promote service excellence.
• Provide training and guidance to junior members and new joiners.

Required Qualifications:

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business course.
• Minimum 5 years related work experience within Trade Support, Middle Office, Investment Operations, Cash Management and/ or Fund Accounting. Investment certification is an advantage.
• Strong knowledge in securities instruments such as Equities, Corporate and Government Bonds, US Treasury bonds, Foreign Exchange (FX) trades, Time Deposits, etc.
• Good analytical and diagnostic skills with knowledge and strong ability of understanding process design.
• Excellent communication skills. (verbal, written and reading comprehension)
• Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. Uses diplomacy and tact to resolve difficult situations.
• Ability to work in a time sensitive environment, highly trainable and keen attention to details with a strong analytical ability.
• Ability to work independently with minimal guidance and supervision.
• Capability to resolve complex problems and takes perspectives on existing solutions.
• Capable of building metrics, reports, and presentations as needed by stakeholders or the management
• Understands the concepts surrounding Trade Support functions, Trade Life Cycle, and Cash Management.
• Possesses a fundamental understanding of investment transactions, trade lifecycle, and various asset classes.
• Good working knowledge in using Bloomberg and other trading applications and systems.
• Knowledge in Aladdin, Bloomberg, SimCorp Dimension, and to different custodian portals is highly preferred.
• Advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions, and Transfers processes.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .