Customer Service Representative

SOS International; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Supportive work environment

Opportunity for impactful work

Global organizational involvement

Job summary

A leading global assistance service provider in the Philippines is seeking a Customer Service Representative to provide high-quality assistance and manage cases efficiently. In this role, you will coordinate closely with medical specialists and assistance teams, ensuring clear documentation and effective service. The ideal candidate will possess experience in customer service, strong communication skills, and the ability to function well under pressure. Join a dynamic environment where you can make a meaningful impact on client health and well-being.

Qualifications

• Experience in customer service is required.
• Strong communication, problem-solving, and multitasking skills are necessary.
• Ability to work under pressure and in a team environment is essential.

Responsibilities

• Serve as the first point of contact for incoming assistance requests.
• Manage cases efficiently and accurately according to Compass protocols.
• Coordinate medical, security, and concierge assistance when required.
• Ensure all case updates, documentation, and handovers are clear and complete.
• Escalate urgent or complaint-related cases as needed.
• Maintain confidentiality, professionalism, and adherence to policies.
• Support team operations, including shift transmissions and training of new coordinators.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Multitasking skills

Ability to work under pressure

Teamwork skills

Job description

We are looking for Customer Service representative to deliver high‑quality assistance and support to beneficiaries. This role manages assistance cases end‑to‑end, coordinating closely with medical specialists, global assistance centers, and concierge teams to ensure efficient, cost‑effective, and empathetic service.

Responsibilities

• Serve as the first point of contact for incoming assistance requests.
• Manage cases efficiently and accurately according to Compass protocols.
• Coordinate medical, security, and concierge assistance when required.
• Ensure all case updates, documentation, and handovers are clear and complete.
• Escalate urgent or complaint‑related cases as needed.
• Maintain confidentiality, professionalism, and adherence to policies.
• Support team operations, including shift transmissions and training of new coordinators.

Qualifications

• Experience in customer service;
• Strong communication, problem‑solving, and multitasking skills.
• Ability to work under pressure and in a team environment.

Why Join Us:

• Be part of a global organization dedicated to providing exceptional medical and travel security services.
• Work in a dynamic and supportive environment.
• Opportunity to make a meaningful impact on the health and well‑being of our clients.