Operations Coordinator

International SOS; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

International SOS is seeking a Customer Service representative to deliver high-quality assistance and support to beneficiaries. The role manages end-to-end assistance cases, coordinating with medical specialists, global centers, and concierge teams to ensure efficient, cost-effective, and empathetic service.

The position requires onsite work with shifting schedules and weekend/holiday availability. You will be part of a global organization delivering medical and travel security services,

Qualifications

• Experience in customer service.
• Strong communication, problem-solving, and multitasking skills.
• Ability to work under pressure and in a team environment.

Responsibilities

• Serve as the first point of contact for incoming assistance requests.
• Manage cases efficiently and accurately according to Compass protocols.
• Coordinate medical, security, and concierge assistance when required.
• Ensure all case updates, documentation, and handovers are clear and complete.
• Escalate urgent or complaint-related cases as needed.
• Maintain confidentiality, professionalism, and adherence to policies.
• Support team operations, including shift transmissions and training of new coordinators.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Teamwork

Work under pressure

Job description

We are looking for Customer Service representative to deliver high-quality assistance and support to beneficiaries. This role manages assistance cases end-to-end, coordinating closely with medical specialists, global assistance centers, and concierge teams to ensure efficient, cost-effective, and empathetic service.

Responsibilities

• Serve as the first point of contact for incoming assistance requests.
• Manage cases efficiently and accurately according to Compass protocols.
• Coordinate medical, security, and concierge assistance when required.
• Ensure all case updates, documentation, and handovers are clear and complete.
• Escalate urgent or complaint-related cases as needed.
• Maintain confidentiality, professionalism, and adherence to policies.
• Support team operations, including shift transmissions and training of new coordinators.

Qualifications

• Experience in customer service;
• Strong communication, problem-solving, and multitasking skills.
• Ability to work under pressure and in a team environment.
• Amenabe to work Onsite.
• Amenable to work in a Shifting Schedule.
• Amenable to work on weekends/holiday
• Amenable to work 12hr shifts.

Why Join Us:

• Be part of a global organization dedicated to providing exceptional medical and travel security services.
• Work in a dynamic and supportive environment.
• Opportunity to make a meaningful impact on the health and well-being of our clients.