Global Media Reputation Analyst - Hybrid PH

Datawords Group; Makati, Cebu City; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Hybrid setup with hybrid allowance

Shift incentive

Health Insurance Policy with Dental, …

Learning opportunities, access to Link

Local and International training/trip

Vacation leave, Sick Leave, Offered, …

Virtual and Onsite Health and Wellness

Inclusive Datawords culture

Job summary

Datawords Philippines is hiring a Media Reputation Specialist for Makati City and Cebu to monitor online news and social media about clients and competitors, delivering timely alerts on reputational risks and creating dashboards for client insights.

You will collaborate with the team on crisis management, data accuracy, and monthly reputation reports, while supporting across time zones, with a hybrid work setup and opportunities for professional growth.

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field.
• More than 3 years of experience in crisis management, media monitoring, reputation management, or public relations.
• At least 2 years of experience in client-facing roles involving crisis management, reputation management, media monitoring, or related communications functions.
• Proficiency in English communication, both written and verbal.
• Proven experience with media monitoring platforms (e.g., Sprinklr, Onclusive, Storyclash, etc).
• Strong analytical skills with the ability to interpret diverse information from multiple sources.
• Advanced proficiency in Boolean query development and the use of Sprinklr for monitoring, analysis, and reporting.
• Advanced understanding of reputation management, media analysis, reporting, and sentiment evaluation methodologies.
• Excellent report writing skills, with the ability to create clear, concise, and actionable insights.
• Proficient in Microsoft Office or Google Workspace (Word, Docs, Excel, Sheets, PowerPoint, Slides).
• Familiarity with AI tools and Large Language Models (LLMs) such as ChatGPT to enhance productivity.
• Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack.
• Effective time management and organizational skills, with the ability to meet deadlines.
• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed.
• Adaptable and comfortable working in a fast-paced environment.

Responsibilities

• Monitor online news and social media conversations about the client, its competitors, and the industry.
• Provide timely alerts to the client of potential reputational risks.
• Lead in the creation of reports, dashboards, and listening frameworks to support client reporting and insights.
• Handle client requests related to crisis management and reporting.
• Manage and maintain the accuracy and organization of media monitoring data, ensuring proper categorization, tagging, and storage for efficient analysis.
• Deliver end-of-day listening activity reports and facilitate calls to ensure seamless shift handovers.
• Assist in gathering relevant data for reputation analysis and monthly reports, ensuring accuracy and alignment with client objectives.
• Assist in basic quality checks under guidance to ensure data relevance.
• Regularly collaborate with the Paris Reputation Management Team.
• Ensure accurate and up-to-date management of internal trackers by regularly updating data.
• Provide the Lead with detailed insights and constructive feedback on performance and improvement areas.
• Coordinate with Lead and escalate issues per process.
• Other related tasks as assigned.

Skills

Crisis management

Media monitoring

Reputation management

English communication

Boolean query development

Collaboration tools

Education

Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or related field

Tools

Sprinklr

Onclusive

Storyclash

JIRA

Confluence

Slack

Job description

Datawords Philippines is hiring a Media Reputation Specialist for Makati City and Cebu to monitor online news and social media about clients and competitors, delivering timely alerts on reputational risks and creating dashboards for client insights.

You will collaborate with the team on crisis management, data accuracy, and monthly reputation reports, while supporting across time zones, with a hybrid work setup and opportunities for professional growth.