Global Marketing Operations Lead

Xerox Philippines

Cebu City

On-site

PHP 1,500,000 - 2,000,000

Full time

3 days ago

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Job summary

Xerox Philippines is seeking a Marketing Operations Manager in Cebu to lead and oversee the daily execution of marketing operations, ensure service delivery excellence, and drive continuous improvement across support functions including Customer Experience, Marketing Services & Support, Design, Data & Analytics, and eCommerce.

You will manage staffing, performance, budgeting, and cross‑functional collaboration with regional and global teams.

Qualifications

Bachelor's degree in marketing, Business Administration, Communications, or related field
8-10+ years of experience in marketing operations, shared services, or related functions
Proven experience in managing global teams and stakeholders
Experience in digital marketing, communication and design, marketing technologies (MarTech), and analytics preferred
Experience in a shared services or global business services environment is an advantage

Responsibilities

Provides leadership and operational oversight of the Cebu marketing teams, ensuring daily work is planned, prioritized, monitored, and delivered in line with agreed business priorities and service expectations.
Oversees service delivery for Customer Experience, Marketing Services & Support, Marketing Design, Marketing Data & Analytics, and eCommerce, ensuring outputs are completed accurately, timely, and at the levels agreed with global business owners.
Builds and maintains a capable and engaged team through recruitment support, onboarding, succession planning, performance management, coaching, talent development, and organizational planning in coordination with the Site General Manager and global stakeholders.
Manages resource planning, workload distribution, capacity management, budgeting inputs, and cost discipline to support efficient utilization of marketing operations resources.
Oversees performance management frameworks, including SLAs, KPIs, metrics, operational reports, and business reviews to monitor service quality, productivity, responsiveness, and stakeholder satisfaction.
Ensures consistent execution of standardized processes, governance routines, documentation requirements, quality controls, and best practices across marketing support functions.
Identifies and supports practical continuous improvement opportunities, including process simplification, automation, issue prevention, and efficiency improvements aligned with global business owners.
Coordinates with global marketing leaders, regional teams, and cross-functional partners to support campaign execution, operational requirements, issue resolution, and stakeholder requests.
Provides operational insights, performance data, and recurring updates to stakeholders to support decision‑making, prioritization, and continuous service improvement.
Ensures compliance with corporate policies, brand standards, data handling requirements, and applicable regulatory expectations across marketing operations activities.
Identifies operational risks, delivery issues, resource constraints, and process gaps, and coordinates mitigation actions with global business owners and relevant stakeholders.
Supports transformation programs and global initiatives by ensuring the Cebu team executes assigned activities, adopts new ways of working, and meets transition or implementation timelines.