Global Logistics Operations Specialist

Hellmann Worldwide Logistics; Zamboanga City; On-site; PHP 280,000 - 420,000; Full time

Job summary

Hellmann Worldwide Logistics in the Philippines is seeking an Operations Associate to support logistics operations with meticulous administrative tasks and coordinating activities across teams. This role focuses on maintaining accuracy in shipments, documents, and records while ensuring timely delivery and compliance with regulations.

You will handle import and export processes, review documents, track shipments, and strive to meet SLAs in a fast-paced environment, collaborating with internal

Responsibilities

• Monitor and manage incoming sea freight shipments.
• Coordinate with overseas offices, agents, carriers, customs brokers, and customers.
• Review shipping documents like Bill of Lading, Commercial Invoice, Packing List, and Arrival Notice.
• Arrange cargo release and ensure timely delivery to customers.
• Track shipments and provide status updates to customers and stakeholders.
• Handle exceptions, delays, and customer inquiries.
• Process export bookings and coordinate shipment schedules with carriers.
• Prepare and validate export documentation and shipping instructions.
• Coordinate cargo pick-up, stuffing, and loading arrangements.
• Ensure compliance with destination country and carrier requirements.
• Monitor vessel departures and provide shipment updates.
• Support billing and operational reporting activities.
• Maintain accurate shipment records in the transport management system.
• Ensure compliance with company policies, customs regulations, and trade requirements.
• Collaborate with internal teams, overseas offices, and external service providers.
• Resolve operational issues and support continuous process improvement initiatives.
• Meet service level agreements (SLAs), productivity, and quality targets.

Job description

Hellmann Worldwide Logistics in the Philippines is seeking an Operations Associate to support logistics operations with meticulous administrative tasks and coordinating activities across teams. This role focuses on maintaining accuracy in shipments, documents, and records while ensuring timely delivery and compliance with regulations.

You will handle import and export processes, review documents, track shipments, and strive to meet SLAs in a fast-paced environment, collaborating with internal