Global IT Service Operations and Support Specialist

American President Lines; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

CEVA Logistics is seeking a Global IT Service Operations and Support Specialist in Manila to manage MECM/Intune environments, deploy Windows OS updates, and optimize Autopilot workflows. You will coordinate patch strategies, packaging, scripting, and device enrollment, ensuring security and compliance across a global fleet of endpoints.

The role requires strong collaboration with IT teams and end users, delivering reliable support, change control, and proactive improvements in a dynamic

Qualifications

• Experience administering MECM/Intune environments.
• Strong Windows OS administration and patching.
• Experience with Autopilot deployment.
• Scripting and automation skills.
• Effective communication with diverse user base.

Responsibilities

• Administer MECM and Intune infrastructure and maintain operational conditions.
• Provide app/Windows OS installation, upgrade, configuration, and patch reporting.
• Assist with monthly Windows security and patch deployment for workstations.
• Develop and support Microsoft Autopilot environment including device enrollment and compliance.
• Build and test software packages and updates for distribution.
• Manage Windows client image, packaging, scripting, and related projects.
• Monthly deployment of patches to servers and workstations.
• Roll out patches and software updates timely.
• Keep deployed software and systems current and secure.
• Maintain MECM environment health across clients and servers.
• Provide troubleshooting for MECM/Intune infrastructure issues.
• Day-to-day MECM/MEM administration and engineering new solutions.
• Communicate with executives and end users effectively.
• Follow change, incident, request, and problem management guidelines.
• Provide monthly patching activity reports.
• Ensure compliance with SLAs.

Skills

MECM / Configuration Manager

Intune administration

Windows OS deployment

Autopilot deployment

Scripting (PowerShell)

Patch management

Software packaging

Change management

Communication across users

Tools

PowerShell

Microsoft Endpoint Configuration Manager (MECM)

Microsoft Intune

Microsoft Autopilot

Job description

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Global IT Service Operations and Support Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

1. 1 Administration of MECM and Intune infrastructure and to maintain it in operational conditions including changes to the core components and settings, software delivery, client health, and reporting.
2. 2 Provide application/Windows OS installation/upgrade/configuration/patching data reporting (application install status, client health) leveraging Microsoft Endpoint Configuration Manager
3. 3 Assist with the monthly Windows security and application patch/update deployment process for Windows workstations within the organization.
4. 4 Assist with the development and support of our Microsoft Autopilot environment including device enrollment, implementing, and configuring auto provisioning scenarios, managing device access and compliance, application management, and managing security.
5. 5 Builds and tests software application packages and software updates for distribution to end-user PC equipment.
6. 6 Managing the Windows client image, application packaging and scripting, and related project work
7. 7 Monthly deployment of security patches to Windows Servers and workstations
8. 8 Roll-out patches and software
9. 9 Ensure timely deployment of software updates, critical patches, and out-of-band releases
10. 10 Responsible for keeping deployed software and systems updated to current and secure versions
11. 11 Maintain the health of the MECM environment including clients, servers, and distribution points
12. 12 Provide support and in-depth troubleshooting to any and all issues related to the MECM/Intune infrastructure or functionality
13. 13 Day to day administration of MECM/MEM environment to include engineering new solutions as needed
14. 14 Communicate with a wide variety of users from executives to individual users
15. 15 Following strict change, incident, request, and problem management guidelines
16. 16 Provide monthly reporting of patching activity
17. 17 Ensuring compliance to service level agreements

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.