Global IT Service Desk Specialist

PHES EntServ Philippines, Inc.

Manila

On-site

PHP 240,000 - 420,000

Full time

40 hours ago

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Job summary

PHES EntServ Philippines, Inc. is seeking an IT Service Desk professional to log, diagnose, and resolve customer issues across multiple products within our customer environments. The role emphasizes clear communication, timely escalation, and adherence to service levels.

The candidate should have 1–2 years of relevant experience, a degree in IT/CS or related field, and a customer-service mindset. DXC collaboration and a focus on ITIL/ITSM practices are noted, with emphasis on teamwork and

Qualifications

College graduate in Information Technology, Computer Science, or related field.
1–2 years of IT service desk/technical support/customer support experience.
Knowledge of ITIL/ITSM processes is an advantage.
Strong written and verbal communication with a customer-service mindset.

Responsibilities

Log, validate, and diagnose customer issues across product ranges used in the customer environment.
Provide solutions via information gathering, troubleshooting, and research, escalated when required.
Manage and escalate incidents per SLA and established procedures.
Maintain excellent attendance to support service delivery.
Respond promptly and professionally per the Integrated Management System.