Global IT Operations Leader: AI, Automation & Reliability

John Clements Consultants, Inc.; Taguig; Hybrid; PHP 2,400,000 - 4,200,000; Full time

Job summary

John Clements Consultants, Inc. seeks a Technology Operations Senior Manager to lead global technology operations, infrastructure services, and support initiatives.

You will oversee operations teams, drive service reliability, and guide modernization programs involving AI, automation, and digital support technologies. The role requires extensive experience managing distributed teams, stakeholder collaboration, and expertise in CCaaS and omnichannel platforms to improve availability and

Qualifications

• 7+ years in Technology Operations or related field.
• 3+ years in management with global teams.
• Strong stakeholder management and strategic transformation track record.
• Experience with CCaaS and omnichannel support tech.

Responsibilities

• Lead technology operations teams and managers across regions.
• Oversee IT service delivery across infrastructure, networks, and databases.
• Drive availability, reliability, recovery, and business continuity initiatives.
• Lead automation, modernization, and AI-powered service management.
• Manage risks, controls, compliance, and audit requirements.
• Monitor metrics, costs, capacity, and resource needs.
• Partner with global technology, business, vendors, and executives.
• Develop policies, procedures, and operational strategies.

Skills

Technology Operations

Leadership

Global teams

Stakeholder management

CCaaS platforms

Omnichannel engagement

ServiceNow

AI in service management

Tools

ServiceNow

CCaaS platforms

Job description

John Clements Consultants, Inc. seeks a Technology Operations Senior Manager to lead global technology operations, infrastructure services, and support initiatives.

You will oversee operations teams, drive service reliability, and guide modernization programs involving AI, automation, and digital support technologies. The role requires extensive experience managing distributed teams, stakeholder collaboration, and expertise in CCaaS and omnichannel platforms to improve availability and