Global HR Helpdesk Specialist

ResultsCX; Lapu-Lapu; On-site; PHP 279,000 - 424,000; Full time

Job summary

ResultsCX is seeking an HR Specialist to deliver end-user assistance and HR support for a global workforce from our Lapu-Lapu office. You’ll answer questions, escalate complex inquiries, and help maintain HRIS and employee records in line with our policies.

You will work with subject matter experts across HR and other departments, contributing to incident resolution, updating runbooks, and supporting ITIL-aligned processes while ensuring accurate documentation and confidentiality.

Qualifications

• Frontline HR knowledge is a plus.
• Ability to handle sensitive and confidential materials.
• Proficient in written and spoken English.

Responsibilities

• Provide Back Office and Voice Support for ResultsCX employees Level 1 and Level 2.
• Assist with HR policies, handbooks, and SOPs as needed.
• Maintain records and coordinate with staff to ensure timely resolution.

Skills

Call Center experience

English proficiency

Tools

Microsoft Office

Outlook

Job description

ResultsCX is seeking an HR Specialist to deliver end-user assistance and HR support for a global workforce from our Lapu-Lapu office. You’ll answer questions, escalate complex inquiries, and help maintain HRIS and employee records in line with our policies.

You will work with subject matter experts across HR and other departments, contributing to incident resolution, updating runbooks, and supporting ITIL-aligned processes while ensuring accurate documentation and confidentiality.