Global Healthcare Recovery Specialist

UPS; Mabalacat; On-site; PHP 502,000 - 725,000; Full time

Job summary

UPS is seeking a GBS Healthcare Recovery Advocate to support Premier Recovery processes across UPMA and related systems, coordinating with Operations, IEs, and Sales for global Premier accounts.

You will leverage the Command Center for 24/7 intervention, generate Express Critical orders for same-day delivery, and implement recovery solutions such as special handling, alternate routing, or holding shipments, while maintaining policy compliance.

Qualifications

• Bachelor’s degree preferred.
• Must be able to demonstrate oral, written, presentation, and analytical skills.
• Ability to multi-task and meet critical deadlines.
• Ability to understand and execute policies and procedures. Preferably International skill certified.

Responsibilities

• Execute Premier Recovery Support processes using UPMA and other internal UPS systems like ISPS, CEC, Express Critical website, Transportation Management Systems.
• Collaborates with our Operations Partners, IEs, Sales Representatives for the successful handling of Premier accounts globally including AMEA regions.
• UPS Healthcare leverages the use of the Command Center, a globally positioned team that UPS Premier packages 24/7 and intervenes when shipments need attention.
• Generate Express Critical orders to schedule same day deliveries
• Add exception scans into UPMA to communicate with Operations
• Follow Special Handling Instructions in the customer’s SOP to initiate Premier recovery solutions
• Coordinate with the operations to initiate the recovery solutions to the customers such as: Refrigerating or replenishing dry ice for temperature sensitive shipments; Attempting a same-day delivery via Express Critical; Delivering on Saturday so that the shipment is not held over the weekend; Upgrading delayed critical shipments to the next flight out; Re-routing the shipment to an alternate address; Returning a shipment to the shipper before the first delivery attempt; Holding a shipment for pickup by the receiver

Skills

Oral communication

Written communication

Presentation skills

Analytical skills

Multitasking

Policy understanding

Education

Bachelor’s degree

Job description

UPS is seeking a GBS Healthcare Recovery Advocate to support Premier Recovery processes across UPMA and related systems, coordinating with Operations, IEs, and Sales for global Premier accounts.

You will leverage the Command Center for 24/7 intervention, generate Express Critical orders for same-day delivery, and implement recovery solutions such as special handling, alternate routing, or holding shipments, while maintaining policy compliance.