Global Financial Tech Support Specialist | Client Success

Hammerjack Pty Ltd

Philippines

On-site

PHP 502,000 - 837,000

Full time

3 days ago

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Benefits offered by this job

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

Great company culture

Night differential 25%

Annual increase

Job summary

Hammerjack Pty Ltd is seeking a Client Support Specialist to work with Connext's client in the United States, handling international inquiries and providing technical platform support. You will troubleshoot issues, guide clients on features, and document interactions to ensure high-quality service.

Ideal candidates have 3+ years in client-facing tech support, experience with CRM/ticketing systems, and strong communication skills in English.

Qualifications

Minimum of three (3) years of experience in client-facing technical support or a similar role.
Experience using CRM or ticketing systems.
Experience providing technical support and troubleshooting for clients.
Experience handling phone interactions with clients while maintaining professionalism.

Responsibilities

Serve as a primary point of contact for international clients and respond to daily platform-related inquiries.
Provide guidance to clients on platform features, functionality, and processes.
Troubleshoot client issues and identify appropriate solutions or escalation paths.
Maintain accurate documentation of client interactions and resolutions in the CRM/ticketing system.
Monitor platform performance and system activity using available monitoring tools.
Identify recurring issues and opportunities to improve platform processes and client support.
Build strong relationships with clients through responsive and effective communication.