Client Onboarding Tech Lead, Senior Associate

Hammerjack Pty Ltd; Taguig; On-site; PHP 2,400,000 - 3,000,000; Full time

Job summary

Hammerjack Pty Ltd in Manila seeks a Client Technical Onboarding Senior Associate to drive onboarding for file transmissions and connectivity channels. You will guide clients through technical setup, testing, and migration, coordinating with Sales, Service, and Implementation, while delivering high-quality implementations.

The role requires experience with complex connectivity solutions, strong analytical and communication skills, and the ability to manage multiple projects independently.

Qualifications

• Relevant banking, treasury, technology, and/or project management experience supporting client implementations.
• Client-facing experience with strong client service skills.
• Experience implementing complex connectivity solutions (EBICS, SWIFT FIN, SWIFTNet FileAct, host-to-host, SFTP, FTPS, AS2, and APIs).
• Hands-on expertise with payment and reporting file formats (JSON, ISO 20022 XML, NACHA, EDI X12, and flat files).
• Strong analytical and communication skills; ability to influence stakeholders.
• Ability to manage high volumes of work and meet timelines.
• Ability to work independently while collaborating with broader deal and project teams.

Responsibilities

• Conduct scoping meetings to confirm product and technical requirements.
• Lead clients through technical onboarding for file-based and API connectivity, including setup, testing, migration, and verification.
• Gather, document, and validate client requirements, including file specifications and control needs.
• Analyze and validate file formats (JSON, ISO 20022 XML, NACHA, EDI X12, and flat files).
• Establish test environments, execute file testing, coordinate back-office testing, and track results through resolution.
• Explain test outcomes and defects clearly to clients and internal partners, and drive next steps to closure.
• Prepare implementation documentation, including statements of work outlining options, scope, and timelines.
• Maintain accurate project status, risks, and issues using approved tracking tools.
• Support production migration and verification, coordinating across production teams and providing timely updates.
• Serve as an escalation point for client-impacting issues and drive structured resolution.
• Identify process gaps and drive initiatives to improve onboarding quality and efficiency.

Skills

Client-facing

Onboarding

Requirements gathering

File format testing

Testing coordination

Communication

Project management

Independent work

Tools

EBICS

SWIFT FIN

SWIFTNet FileAct

host-to-host

SFTP

FTPS

AS2

APIs

Job description

Hammerjack Pty Ltd in Manila seeks a Client Technical Onboarding Senior Associate to drive onboarding for file transmissions and connectivity channels. You will guide clients through technical setup, testing, and migration, coordinating with Sales, Service, and Implementation, while delivering high-quality implementations.

The role requires experience with complex connectivity solutions, strong analytical and communication skills, and the ability to manage multiple projects independently.