Team Lead - Facilities Help Desk

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Team Lead for the Facilities Help Desk in Taguig, Philippines. You will assemble and lead a team, establish procedures, and oversee delivery of facilities services to meet client expectations.

The role requires strong English communication, supervisory experience, and a focus on process improvement. You will support onboarding, collaborate with stakeholders, and maintain high standards of service across shifts.

Qualifications

• Excellent verbal and written English communication skills.
• Advanced proficiency in MS Office Suite.
• Strong administrative, organizational and time-management skills.
• Experience leading teams and driving process improvements.

Responsibilities

• Lead and assemble a team to deliver facilities help desk services.
• Act as primary operational contact and escalation point for team issues.
• Support onboarding and maintain procedural documentation.
• Collaborate with leadership and partners to maintain service quality and process excellence.
• Monitor team performance and provide timely feedback to improve outcomes.
• Manage shifts and ensure high-quality service delivery to clients.

Skills

Verbal English communication

Written English communication

MS Office proficiency

Administrative skills

Reporting and analytics

Leadership and people management

Shift work

Facilities management

Leadership Readiness Program

Education

Bachelor’s degree

Job description

## Team Lead - Facilities Help DeskApply: On-site: Taguig, Philippines: Full time: Posted Today: REQ540997**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.How we support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security. What this job involves: Standing at the forefront of team delivery. As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team’s objectives and allotting resources to achieve optimal results and meet the company’s goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders. Duties and Responsibilities: * Lead the team to ensure consistent delivery of service quality standards* Serve as the primary operational contact and escalation point for all team member issues* Support onboarding processes for new employees and contribute to ongoing enhancement of procedural documentation* Collaborate with leadership peers and foster a unified team environment across departments* Build and sustain effective working relationships with key internal and external partners* Identify process improvement opportunities and drive implementation of operational excellence initiatives* Focus on talent retention strategies and maintain turnover rates within acceptable parameters* Generate performance analytics and deliver actionable insights on team metrics* Monitor the daily performance of the team, providing timely feedback and acting on poor performance where necessary.* Take ownership to resolve queries and complete the actions required to ensure that all clients receive the highest quality of service.* Responsible for call quality performance across the team by completing individual call quality sessions both side by side and remotely to ensure that all quality measures are adhered to as per targets Sounds like you? To apply, you need to have: Skill and Experience Qualifications: * Excellent verbal and written English communication skills.* Advanced proficiency in computer functions within MS Office Suite* Strong administrative skills in organization and time management* Good reporting, analytics, and presentation skills* Willingness to work on shifting/rotating schedules.* Experience in supporting Global Region services is an advantage.* Bachelor’s degree preferred.* At least two years of operational leadership and team management experience* Background in facilities management is preferred* Have completed Leadership Readiness Program (LRP) \\*\\* For internal applicant, except for lateral application with the same band level – P2.* Should have at least 1-year tenure in current role/Service Line and must not have policy infraction on record for the last six months. Should demonstrate a Strong or Exceptional performance rating consistently throughout the entire period under consideration. \\*\\*For internal applicant. Location: –Taguig, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!