Global Experience Center Director: People & Transformation

Michael Page; Taguig; On-site; PHP 4,000,000 - 6,500,000; Full time

Job summary

Michael Page is seeking a Director of Experience Center to lead its global employee support and service operations from its Manila hub. This strategic role focuses on elevating employee experience, influencing senior stakeholders, and driving transformation across multi-regional teams.

The position oversees a large-scale organization delivering seamless employee experience across service channels, with emphasis on engagement, performance, and continuous improvement in a dynamic, multinational

Qualifications

• Experience leading large-scale service organizations within complex multinational environments.
• Strong stakeholder management and influencing skills with credibility at senior levels.
• Strategic mindset balancing transformation goals with business needs.
• Analytical and problem-solving capabilities using data and insights.

Responsibilities

• Lead the Global Experience Center and drive employee experience strategy, service performance, and operational effectiveness.
• Develop and execute initiatives to improve engagement, service quality, and organizational performance.
• Partner with global leaders to align service delivery with evolving business needs.
• Champion process improvement, automation, workforce optimization, and service innovation.
• Utilize insights to identify opportunities for continuous improvement and competitive advantage.
• Build and lead a high-performing leadership team, reducing turnover and strengthening culture.
• Oversee governance, reporting, risk management, and performance across the organization.
• Support broader enterprise transformation initiatives.

Skills

Stakeholder mgmt

Strategic thinking

Leadership large teams

Data-driven decision-making

Job description

Michael Page is seeking a Director of Experience Center to lead its global employee support and service operations from its Manila hub. This strategic role focuses on elevating employee experience, influencing senior stakeholders, and driving transformation across multi-regional teams.

The position oversees a large-scale organization delivering seamless employee experience across service channels, with emphasis on engagement, performance, and continuous improvement in a dynamic, multinational