Global Desktop Support Specialist – Windows & Mac

American Express Global Business Travel; Manila; On-site; PHP 335,000 - 614,000; Full time

Job summary

Amex GBT is seeking an IT Desktop Support specialist in Manila, Philippines, to join our enterprise support team. You'll troubleshoot hardware and software, manage tickets, and coordinate with vendors to keep systems running smoothly.

You will work with Windows and Mac OS environments, Office suites, and Active Directory, supporting travel reservation systems and ensuring documentation is thorough and accurate. A detail‑driven communicator with solid technical know‑how will thrive here.

Qualifications

• 3+ years of experience in an enterprise desktop support environment.
• Degree in computer science or technical school preferred.
• Experience with Windows, Mac OS, Office, and Active Directory.
• Familiarity with travel reservation systems Sabre, Apollo, Galileo.
• Professional writing and documentation skills.
• Excellent verbal and written communication.
• Detail oriented and able to follow written processes.

Responsibilities

• Lead and update ticketing system within established SLAs, prioritizing critical tickets and assessing impact severity to the business
• Provide on-site and remote technical service support, installation, configuration, and problem resolution in Windows / Apple / MAC / Network environments
• Diagnose mechanical, hardware, software and system failures and determine the most cost-effective and timely repair resolution
• Maintain a sophisticated understanding of IT hardware repair and OS management at all levels
• Identify methods to improve customer support by evaluating current processes, procedures, and technology
• Coordinate support and repair activities with select third party vendors.

Skills

Excellent verbal and written comms

Attention to detail

Follow written processes

Professional writing and documentation

Education

Degree in computer science or technical school

Tools

Windows

Mac OS

Office Suites

Active Directory

Sabre

Apollo

Galileo

Job description

Amex GBT is seeking an IT Desktop Support specialist in Manila, Philippines, to join our enterprise support team. You'll troubleshoot hardware and software, manage tickets, and coordinate with vendors to keep systems running smoothly.

You will work with Windows and Mac OS environments, Office suites, and Active Directory, supporting travel reservation systems and ensuring documentation is thorough and accurate. A detail‑driven communicator with solid technical know‑how will thrive here.