Global Customer Support Specialist (Tagalog + English)

CODA; Manila; Vor Ort; PHP 290.000 - 312.000; Vollzeit

Benefits dieser Stelle

Equal opportunity employer

Zusammenfassung

CODA is hiring a Customer Support Specialist to join its global team in Manila. You will be the first contact for clients, handling inquiries with empathy and efficiency across channels like email, live chat, and social media.

This role requires excellent English and Tagalog communication, strong written skills, and the ability to manage several tasks in a fast-paced environment. You will document interactions in the CRM, escalate issues when needed, and help improve FAQs and knowledge bases.

Qualifikationen

• Experience in customer support or client servicing.
• Proficient in Tagalog and English.
• Strong written communication and attention to detail.
• Willing to work in shifts, including weekends/holidays.

Aufgaben

• Respond to inquiries via email, live chat, and social channels.
• Document interactions in the ticketing/CRM system.
• Collaborate with internal teams to escalate issues.
• Stay updated on products, services, and policies.
• Monitor feedback and suggest process improvements.
• Contribute to FAQs and Zendesk knowledge base.
• Develop understanding of the gifting sector and clients.
• Ensure SLAs and quality benchmarks are met.

Kenntnisse

Customer support

English & Tagalog

Communication skills

CRM software

Documentation

Tools

Zendesk

Jobbeschreibung

CODA is hiring a Customer Support Specialist to join its global team in Manila. You will be the first contact for clients, handling inquiries with empathy and efficiency across channels like email, live chat, and social media.

This role requires excellent English and Tagalog communication, strong written skills, and the ability to manage several tasks in a fast-paced environment. You will document interactions in the CRM, escalate issues when needed, and help improve FAQs and knowledge bases.