Bilingual Customer Support Specialist - English & Tagalog

Coda; Manila; Sur place; PHP 290 000 - 312 000; Plein temps

Avantages offerts par ce poste

Inclusive culture

Equal opportunity employer

Résumé du poste

Coda is hiring a Customer Support Specialist in Manila to deliver empathetic, professional support to B2B and B2C clients. You will be the first point of contact, liaising with internal teams and content providers to ensure timely, high-quality responses across channels.

Ideal candidates bring experience in customer support, strong English and Tagalog communication, and comfortable with Zendesk and other ticketing tools.

Qualifications

• Experience in customer support or client servicing.
• Excellent written and verbal communication in Tagalog and English.
• Proficient with CRM/ticketing systems such as Zendesk.
• Able to manage multiple tasks in a fast-paced environment.
• Willing to work shifts, including weekends and holidays.

Responsabilités

• Respond to customer inquiries via email, web forms, Live Chat, social channels, and other support channels.
• Document interactions accurately in ticketing/CRM systems.
• Collaborate with internal teams to resolve complex customer issues.
• Stay updated on products, services, and policies to provide accurate support.
• Monitor feedback and share insights for process improvements.
• Suggest improvements to FAQs and knowledge bases based on feedback.
• Develop understanding of the gifting sector and client needs.
• Ensure response times meet SLAs and quality benchmarks.

Connaissances

Customer support experience

Bilingual English/Tagalog

Excellent written communication

Outils

Zendesk

Description du poste

Coda is hiring a Customer Support Specialist in Manila to deliver empathetic, professional support to B2B and B2C clients. You will be the first point of contact, liaising with internal teams and content providers to ensure timely, high-quality responses across channels.

Ideal candidates bring experience in customer support, strong English and Tagalog communication, and comfortable with Zendesk and other ticketing tools.