Customer Success Specialist

A.P. Moller - Maersk; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk is a global leader in integrated logistics. We are seeking a Sales Support professional to build long‑term customer relationships and collaborate with Area Sales and service centers to ensure customers achieve expected business outcomes with Maersk solutions.

You will support Client Managers, drive adoption of services, coordinate contract renewals, and handle escalations. This role is based in Pasig City on a permanent day shift, with opportunities to interact with international

Qualifications

• Bachelor’s degree in logistics or related field (preferred)
• Excellent English communication skills required
• 2 years of experience in Sales Support/Customer Service/Account management
• Ability to build customer relationships and handle queries
• Proficient with MS Office tools
• Willing to work in Pasig City on a permanent day shift schedule

Responsibilities

• Support Client Managers and build long‑term customer relationships
• Drive adoption, usage, and business value with Maersk solutions
• Resolve customer challenges by leveraging cross‑functional resources
• Coordinate contract renewals and tender handling
• Work with front‑line sales on account planning and marketing strategies
• Handle escalations and provide timely resolutions
• Assist management with day‑to‑day team needs and reporting

Skills

Excellent English communication skills

Account management

Commercial knowledge

MS Office proficiency

Education

Bachelor’s Degree in Logistics/Supply Chain related fields

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

Job Description

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We believe in diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we shape the future of global trade and logistics.

We Offer

Exciting career opportunity in a Global 500 company. You will interact daily with international colleagues, develop professional skills globally, and shape your own career with support for expertise and learning.

Responsible for developing customer relationships that promote retention and loyalty. Support and work with the Area Sales/other functions in service centers (GSC) Team to ensure assigned customers achieve their expected business outcomes with Maersk solutions.

Key Responsibilities

• Ensure Client Managers are supported, build long‑term relationships, and help customers realize full value from their investment.
• Continually assess customer progress toward goals and drive expected results in adoption, usage, business value, friction, and overall relationship.
• Quickly resolve customer challenges by leveraging resources across the company.
• Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage ocean & logistics contract renewals/tender handling.
• Timely contract renewals & contract management.
• Work closely with front‑line sales for account planning, goal setting and marketing strategies.
• Communicate service or rate changes to assigned accounts.
• Carry out other sales support tasks and commercial activities from start to finish.
• Assist management with day‑to‑day team needs, special projects, training activities, and reporting.
• Handle escalations and disputes.
• Act as back‑up for senior partners and managers when absent.
• Escalate situations to management promptly.
• Handle a high‑caliber client base of top‑volume customers.
• Be a strong role‑model for excellence.
• Support implementation of local and global initiatives.
• Drive functional transformation efforts.
• Drive commercial actions and awareness within the team and across functions and countries.

Qualifications

• Bachelor’s Degree in Logistics/Supply Chain related fields preferred or any related course; college undergraduate acceptable.
• Excellent English communication skills.
• Minimum 2 years of experience in Sales Support/Customer Service Support within a similar area.
• Account management execution/building customer relationships.
• Commercial knowledge and ability to solve different customer queries.
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint).
• Open to work in Pasig City and amenable to a permanent day shift schedule.

Maersk is committed to a diverse and inclusive workplace. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].