Global Customer Service Operations Lead

3M; Philippines; On-site; PHP 750,000 - 1,050,000; Full time

Job summary

3M Global Business Services Manila is seeking a Customer Service Supervisor to lead global B2B customer service operations from Manila. You will drive the Order-to-Cash journey, strengthen service delivery, and partner across Supply Chain, Logistics, Sales, and Customer Operations to deliver high-quality support for international customers.

This role requires an operations leader with structure, accountability, and a continuous improvement mindset to make an impact with a global science company

Qualifications

• Minimum 5 years of experience in similar roles and 3 years in leadership positions.
• Skilled in engaging, influencing, coaching, and leading cross-functional teams
• Excellent at multi-tasking, communication, and presentations under time constraints.
• Results-driven with a customer-first mindset and strong process and execution abilities.
• Fluency in English. (C1 or above)

Responsibilities

• Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.
• Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.
• Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.
• Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.
• Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.
• Support planning an execution of talent development programmes.
• Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.
• Lead and support the implementation of new processes and manage change initiatives.
• Supports and/or leads Health Of Organisation plans and activities

Skills

Leadership

Cross-functional teamwork

Customer service

Process improvement

Communication

English fluency

Job description

3M Global Business Services Manila is seeking a Customer Service Supervisor to lead global B2B customer service operations from Manila. You will drive the Order-to-Cash journey, strengthen service delivery, and partner across Supply Chain, Logistics, Sales, and Customer Operations to deliver high-quality support for international customers.

This role requires an operations leader with structure, accountability, and a continuous improvement mindset to make an impact with a global science company