Global Customer Service & Logistics Specialist

International Flavors & Fragrances Inc.; Manila, Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

International Flavors & Fragrances Inc. (IFF) is seeking a skilled customer service professional for our Manila, Philippines site. This role focuses on end-to-end order management, including order entry, invoicing, and delivery coordination within a SOX-compliant framework.

You will handle domestic and export orders, resolve issues promptly, and drive enhancements in processes. Strong communication, collaboration with cross-functional teams, and knowledge of SAP and MS Excel are essential.

Qualifications

• Bachelor's degree in any field.
• At least 3 years of Customer Service experience in Supply Chain or Manufacturing.
• Experience in domestic and international trade.
• Proficient with MS Office tools, SAP, and VLOOKUP.
• Excellent communication across all levels of the organization.
• Highly collaborative and team oriented.
• Cross-cultural awareness.

Responsibilities

• Handle domestic, export, and consignment orders in compliance with SOX policies, including order entry, confirmation, invoicing, and end-to-end follow-up until successful delivery.
• Ensure accurate documentation and resolve issues promptly.
• Ensure timely and accurate LOR (Late Order Report) entry for any delayed orders, providing clear updates and corrective actions.
• Respond to customer inquiries promptly and accurately.
• Coordinate complaints and escalations with internal stakeholders, ensuring timely communication and implementation of appropriate solutions.
• Build strong partnerships with internal teams and cross-functional departments to ensure seamless operations and customer satisfaction.
• Oversee smooth logistics processes, including daily delivery operations and follow-up with 4PL and 3PL forwarders to guarantee timely shipments.
• Support the implementation of work processes, techniques, and systems.
• Share best practices and contribute to continuous improvement initiatives in order management.
• Handle credit/debit disputes, returns, and approvals.
• Maintain accurate records in the system (PR1) throughout the resolution process.
• Ensure full compliance with internal and external audit requirements, including FSSC 22000, SOX, and government regulations.
• Perform additional tasks as assigned to support business needs.

Skills

Communication skills

Cross-cultural awareness

Team player / Collaborative

Education

Bachelor's degree

Tools

SAP

MS Excel

VLOOKUP

Job description

International Flavors & Fragrances Inc. (IFF) is seeking a skilled customer service professional for our Manila, Philippines site. This role focuses on end-to-end order management, including order entry, invoicing, and delivery coordination within a SOX-compliant framework.

You will handle domestic and export orders, resolve issues promptly, and drive enhancements in processes. Strong communication, collaboration with cross-functional teams, and knowledge of SAP and MS Excel are essential.