Customer Service Representative, Taste

International Flavors & Fragrances (Phil)., Inc.; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

International Flavors & Fragrances (Phil)., Inc. in Manila, Philippines (onsite) is seeking a qualified customer service professional to join our supply chain team. You will handle orders, inquiries, and document flows to support timely delivery and accuracy.

The role emphasizes cross-functional collaboration, adherence to SOX and quality standards, and improvement initiatives. A bachelor’s degree and 3 years of relevant experience in domestic or international trade are required.

Qualifications

• Bachelor’s degree in any field.
• At least 3 years of Customer Service experience in Supply Chain or Manufacturing.
• Experience in domestic and international trade.
• Proficient with MS Office, SAP, and VLOOKUP.
• Excellent communication and cross-cultural collaboration skills.

Responsibilities

• Handle domestic, export, and consignment orders end-to-end.
• Enter Late Order Reports and provide updates.
• Respond to inquiries and coordinate escalations with stakeholders.
• Oversee logistics with 4PL/3PL forwarders to ensure timely shipments.
• Support process improvements and record keeping in PR1 system.
• Ensure compliance with SOX, FSSC 22000 and gov regulations.
• Handle credit/debit disputes, returns and approvals.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Skills

Customer service

Supply chain knowledge

International trade

Communication

Team collaboration

Education

Bachelor’s degree

Tools

SAP

VLOOKUP

MS Office

Job description

Job Summary

Are you ready to take your skills to the next level and make a real impact?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.

The role is based in Manila, Philippines (onsite). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Handle domestic, export, and consignment orders in compliance with SOX policies, including order entry, confirmation, invoicing, and end-to-end follow-up until successful delivery. Ensure accurate documentation and resolve issues promptly.
• Ensure timely and accurate LOR (Late Order Report) entry for any delayed orders, providing clear updates and corrective actions.
• Respond to customer inquiries promptly and accurately. Coordinate complaints and escalations with internal stakeholders, ensuring timely communication and implementation of appropriate solutions.
• Build strong partnerships with internal teams and cross-functional departments to ensure seamless operations and customer satisfaction.
• Oversee smooth logistics processes, including daily delivery operations and follow-up with 4PL and 3PL forwarders to guarantee timely shipments.
• Support the implementation of work processes, techniques, and systems. Share best practices and contribute to continuous improvement initiatives in order management.
• Handle credit/debit disputes, returns, and approvals. Maintain accurate records in the system (PR1) throughout the resolution process.
• Ensure full compliance with internal and external audit requirements, including FSSC 22000, SOX, and government regulations.
• Perform additional tasks as assigned to support business needs.

What Makes You the Right Fit

• Bachelor’s degree in any field.
• At least 3 years of Customer Service experience in Supply Chain or Manufacturing field.
• Experience in domestic and international trade.
• Good knowledge of MS Office tools, SAP, and VLOOKUP etc.
• Effective communicate skills across all levels of the organization.
• Highly collaborative and team player.
• Cross cultural awareness.

How Would You Stand Out?

• Proficiency in English and local languages are huge advantage.
• Solutions-driven and thrives under pressure.
• Team-oriented with a proactive mindset.

Why Choose Us?

• Professional onboarding process
• Training opportunities
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more