Customer Service Representative, Taste

International Flavors & Fragrances Inc.; Manila, Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

International Flavors & Fragrances Inc. (IFF) is seeking a skilled customer service professional for our Manila, Philippines site. This role focuses on end-to-end order management, including order entry, invoicing, and delivery coordination within a SOX-compliant framework.

You will handle domestic and export orders, resolve issues promptly, and drive enhancements in processes. Strong communication, collaboration with cross-functional teams, and knowledge of SAP and MS Excel are essential.

Qualifications

• Bachelor's degree in any field.
• At least 3 years of Customer Service experience in Supply Chain or Manufacturing.
• Experience in domestic and international trade.
• Proficient with MS Office tools, SAP, and VLOOKUP.
• Excellent communication across all levels of the organization.
• Highly collaborative and team oriented.
• Cross-cultural awareness.

Responsibilities

• Handle domestic, export, and consignment orders in compliance with SOX policies, including order entry, confirmation, invoicing, and end-to-end follow-up until successful delivery.
• Ensure accurate documentation and resolve issues promptly.
• Ensure timely and accurate LOR (Late Order Report) entry for any delayed orders, providing clear updates and corrective actions.
• Respond to customer inquiries promptly and accurately.
• Coordinate complaints and escalations with internal stakeholders, ensuring timely communication and implementation of appropriate solutions.
• Build strong partnerships with internal teams and cross-functional departments to ensure seamless operations and customer satisfaction.
• Oversee smooth logistics processes, including daily delivery operations and follow-up with 4PL and 3PL forwarders to guarantee timely shipments.
• Support the implementation of work processes, techniques, and systems.
• Share best practices and contribute to continuous improvement initiatives in order management.
• Handle credit/debit disputes, returns, and approvals.
• Maintain accurate records in the system (PR1) throughout the resolution process.
• Ensure full compliance with internal and external audit requirements, including FSSC 22000, SOX, and government regulations.
• Perform additional tasks as assigned to support business needs.

Skills

Communication skills

Cross-cultural awareness

Team player / Collaborative

Education

Bachelor's degree

Tools

SAP

MS Excel

VLOOKUP

Job description

Job Summary

Are you ready to take your skills to the next level and make a real impact? IFF is a global leader in flavors, fragrances, food ingredients and health biosciences. We deliver sustainable innovations that elevate everyday products. Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success. The role is based in Manila, Philippines (onsite). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Handle domestic, export, and consignment orders in compliance with SOX policies, including order entry, confirmation, invoicing, and end-to-end follow-up until successful delivery.
• Ensure accurate documentation and resolve issues promptly.
• Ensure timely and accurate LOR (Late Order Report) entry for any delayed orders, providing clear updates and corrective actions.
• Respond to customer inquiries promptly and accurately.
• Coordinate complaints and escalations with internal stakeholders, ensuring timely communication and implementation of appropriate solutions.
• Build strong partnerships with internal teams and cross-functional departments to ensure seamless operations and customer satisfaction.
• Oversee smooth logistics processes, including daily delivery operations and follow-up with 4PL and 3PL forwarders to guarantee timely shipments.
• Support the implementation of work processes, techniques, and systems.
• Share best practices and contribute to continuous improvement initiatives in order management.
• Handle credit/debit disputes, returns, and approvals.
• Maintain accurate records in the system (PR1) throughout the resolution process.
• Ensure full compliance with internal and external audit requirements, including FSSC 22000, SOX, and government regulations.
• Perform additional tasks as assigned to support business needs.

What Makes You the Right Fit

• Bachelor's degree in any field.
• At least 3 years of Customer Service experience in Supply Chain or Manufacturing field.
• Experience in domestic and international trade.
• Good knowledge of MS Office tools, SAP, and VLOOKUP etc.
• Effective communicate skills across all levels of the organization.
• Highly collaborative and team player.
• Cross cultural awareness.

How Would You Stand Out?

• Proficiency in English and local languages are huge advantage.
• Solutions-driven and thrives under pressure.
• Team-oriented with a proactive mindset.

Why Choose Us?

• Professional onboarding process
• Training opportunities
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.

At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products - advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.