Global Customer Experience Manager

RYZE; Philippines; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

RYZE is seeking an experienced Customer Service Manager to lead our global contact center operations and elevate service quality. You will build high-performing teams, coach staff, and use data to drive improvements across channels.

The role focuses on performance management, process optimization, and strong collaboration with internal teams and partners to ensure empathy, quality, and consistent customer experiences across regions.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• At least five years of customer service leadership experience.
• Proven ability to lead teams and manage day-to-day operations in a high-volume environment.
• Strong analytical skills and data-driven decision making.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and continuously improve global customer experience.
• Oversee day-to-day contact center operations.
• Develop high-performing teams and coach for performance, engagement, and accountability.
• Address customer pain points with internal teams and partners.
• Ensure interactions reflect empathy, quality, and care.
• Perform performance management, analytics, and regular reporting to leadership.
• Guide escalations and complex customer cases to timely resolutions.
• Collaborate with Training, Quality, and Operations to onboard and develop staff.
• Identify opportunities to improve workflows, policies, and tools.

Skills

Leadership

Performance management

Coaching

Analytics

Communication

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

RYZE is seeking an experienced Customer Service Manager to lead our global contact center operations and elevate service quality. You will build high-performing teams, coach staff, and use data to drive improvements across channels.

The role focuses on performance management, process optimization, and strong collaboration with internal teams and partners to ensure empathy, quality, and consistent customer experiences across regions.