Remote Customer Experience Manager: Lead & Elevate Teams

Ryze Superfoods LLC; Philippines; Remote; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Performance bonus eligibility

Equity opportunity

Health, dental, vision benefits

401(k) with match

Flexible PTO

Fully remote work environment

Opportunity to work directly with CEO

Job summary

RYZE is hiring a Customer Service Manager to lead its global contact center from a remote Philippines-based team. You will oversee daily operations, drive service quality, and develop high-performing teams through coaching and performance management.

You will collaborate with internal and external partners to address customer pain points, improve workflows, and ensure interactions reflect Ryze’s commitment to empathy, quality, and care.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• At least five years of customer service leadership experience.
• Proven ability to lead teams and manage day-to-day operations in high-volume settings.
• Strong coaching, performance management, and employee development skills.
• Excellent written and verbal communication with leadership-facing presentations.
• Experience with Zendesk, Gorgias, or similar CRM platforms.

Responsibilities

• Oversee global contact center operations and maintain service quality.
• Develop high-performing teams through coaching, goal setting, and reviews.
• Monitor KPIs like CSAT, NPS, response time, and resolution time.
• Lead projects to improve workflows, policies, and tools.
• Collaborate with internal and external partners to address customer pain points.

Skills

Leadership

Performance management

Coaching

Analytics

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

Zendesk

Gorgias

CRM systems

Job description

RYZE is hiring a Customer Service Manager to lead its global contact center from a remote Philippines-based team. You will oversee daily operations, drive service quality, and develop high-performing teams through coaching and performance management.

You will collaborate with internal and external partners to address customer pain points, improve workflows, and ensure interactions reflect Ryze’s commitment to empathy, quality, and care.