Remote Global Customer Experience Leader

RYZE Inc.; Philippines; Remote; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Performance bonus eligibility

Equity opportunity as the company

Benefits: health, dental, vision, 401k

Flexible PTO

Job summary

RYZE Inc. is seeking a Customer Service Manager to lead and continuously enhance our global customer experience.

You will oversee day-to-day contact center operations, develop high-performing teams, and use data to improve service quality, efficiency, and consistency across channels. The ideal candidate is a confident people leader with experience in coaching, performance management, and strategic problem-solving in a fast-paced environment.

Qualifications

• Experience leading customer service teams in high-volume environments.
• Ability to coach, develop, and motivate a global contact center.
• Strong analytical skills using data to drive improvements.

Responsibilities

• Oversee daily operations across global contact center.
• Improve service quality, efficiency, and consistency.
• Lead projects from planning through implementation and follow-up.

Skills

Leadership

Performance management

Coaching

Analytical skills

CRM systems

Cross-functional collaboration

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Zendesk

Gorgias

Job description

RYZE Inc. is seeking a Customer Service Manager to lead and continuously enhance our global customer experience.

You will oversee day-to-day contact center operations, develop high-performing teams, and use data to improve service quality, efficiency, and consistency across channels. The ideal candidate is a confident people leader with experience in coaching, performance management, and strategic problem-solving in a fast-paced environment.