Global Credit & Collections Analyst (AR & Disputes)

Dayforce; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Dayforce is seeking a Credit Analyst Associate to manage end-to-end collections and disputes for an established receivables portfolio. You will support Finance and business units, resolve invoice issues and drive cash flow improvements.

The role requires strong customer service, AR experience, and negotiation skills, with exposure to Global Collections. Proficiency in NetSuite and MS Office is expected.

Qualifications

• Minimum 3–5 years of customer service or client-facing experience.
• B.S./B.A. in Finance, Accounting, Business Administration, or equivalent.
• Experience with Global Collections is preferred.
• Strong planning, organizational and multitasking abilities under pressure.
• Proficient with Windows PC applications including Outlook, Word and Excel.

Responsibilities

• Manage end-to-end collections and dispute resolution for a portfolio of receivables.
• Investigate, negotiate and resolve invoice disputes with appropriate credits as needed.
• Collaborate with Finance and business units to resolve issues affecting cash flow and DSO.
• Utilize NetSuite and other systems to close AR transactions and report variances.
• Apply knowledge of products, pricing and billing sources to close open receivables.

Skills

Customer service

Accounts Receivable

Global collections

Negotiation

Interpersonal skills

Education

BS/BA in Finance or Accounting

Tools

NetSuite

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Dayforce is seeking a Credit Analyst Associate to manage end-to-end collections and disputes for an established receivables portfolio. You will support Finance and business units, resolve invoice issues and drive cash flow improvements.

The role requires strong customer service, AR experience, and negotiation skills, with exposure to Global Collections. Proficiency in NetSuite and MS Office is expected.