Credit and Collection Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Credit & Collections Manager in the Philippines to lead the AR function, drive timely collections, and improve cash flow. You will oversee Collectors and Bookkeepers, ensure accurate cash application, and resolve deductions and disputes while strengthening internal controls.

The role partners with Sales, Finance, Tax, Logistics, and DBS to automate AR workflows, enhance customer experience, and deliver actionable cash forecasts.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• Solid experience in Credit & Collections, AR, and cash management.
• Experience leading a Credit & Collections/AR team.
• Cross-functional collaboration with Sales, Finance, Tax, Logistics, or shared services.

Responsibilities

• Lead the Credit & Collections team to achieve cash flow and working capital objectives.
• Oversee timely collection of payments, cash application, and resolution of deductions and disputes.
• Monitor AR aging, DSO, and overall cash performance; provide regular updates.
• Partner with Sales, DBS, Tax, and Logistics to optimize AR processes and controls.
• Develop and coach the team; set KPIs and ensure policy compliance.

Education

Bachelor's degree in Accounting, Finance, Business, or a related field

Job description

The Credit and Collections Manager will lead the company's Credit & Collections function, driving effective accounts receivable management, timely collections, and improved cash flow. The role oversees Collectors and Bookkeepers while ensuring accurate cash application, timely resolution of customer deductions and disputes, and effective management of outstanding receivables.

Beyond day-to-day collections, this role partners closely with Sales, Sales Finance, Logistics, Tax, and Digital Business Services (DBS) to improve AR processes, strengthen controls, and drive automation initiatives that enhance operational efficiency and customer experience.

What You’ll Do

Drive Accounts Receivable & Cash Performance

• Lead the Credit & Collections team in achieving cash flow and working capital objectives.
• Oversee timely collection of customer payments, accurate cash application, and resolution of deductions, disputes, and unapplied cash.
• Monitor AR aging, collection effectiveness, DSO, and overall cash performance.
• Establish collection priorities and action plans to reduce overdue balances and improve collection results.
• Provide management with regular updates and insights on collection performance, cash forecasts, overdue accounts, and collection risks.

Lead AR Process Improvement & Automation

• Partner with Sales, Sales Finance, and Logistics to improve accounts receivable and customer payment processes.
• Collaborate with DBS on automation initiatives that reduce manual work, improve efficiency, and strengthen internal controls.
• Lead initiatives to simplify and standardize AR workflows and implement scalable best practices.
• Identify opportunities to improve customer experience and overall AR performance.

Manage Tax Compliance & Transaction Documentation

• Partner with the Tax team to ensure AR transactions comply with applicable tax regulations and company policies.
• Ensure complete and accurate documentation for customer transactions, deductions, credit notes, rebates, and related activities.
• Support tax audits and regulatory requirements by maintaining complete and reliable documentation.
• Identify potential tax-related operational risks and implement appropriate preventive controls.

Lead & Develop the Team

• Develop, coach, and motivate the Credit & Collections team.
• Establish and monitor KPIs, productivity, service levels, and process compliance.
• Ensure adherence to company policies, internal controls, and governance requirements.
• Recommend enhancements to credit and collection policies, systems, and reporting.
• Build strong relationships with internal and external stakeholders while maintaining sound financial risk management.

What We’re Looking For

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• Solid experience in Credit & Collections, Accounts Receivable, and cash management.
• Experience managing or leading a Credit & Collections/AR team.
• Strong understanding of AR aging, collections, cash application, deductions, disputes, and DSO management.
• Experience working cross-functionally with Sales, Finance, Tax, Logistics, or shared services teams.
• Exposure to process improvement, automation, and internal controls is an advantage.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to lead teams, drive accountability, and translate AR insights into actionable business decisions.